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PC Graphics

b1gleo
Journeyman III

RX5700 XT freezing for no obvious reason

Hello All,

I have following PC setup 
https://pcpartpicker.com/user/b1gleo/saved/FjBxcf

Or in short: 

AMD Ryzen 7 3700X
Gigabyte X570 AORUS PRO
Patriot Viper RGB 16 GB (2 x 8 GB) DDR4-3600
Samsung 860 Evo 2 TB
ADATA XPG SX8200 Pro 1 TB M.2
Sapphire PULSE Radeon RX 5700 XT 8 GB
SilentiumPC SG1V EVO TG ARGB
FSP Group Hydro G 750 W 80+ Gold Certified Fully Modular ATX Power Supply

Triplescreen setup

1x Alienware AW2518HF 24.5" 1920 x 1080 240 Hz
2x HP 25x Full-HD (1920 x 1080) 144 Hz 1 ms

etc.


And for some time now I'm trying to resolve this issue, I have problem with my PC freezing during gameplay as such (sorry for Croatian language at the beginning): https://drive.google.com/drive/folders/1bRWyGV1ZvCfai1A5rztZkjopxo2WDH4v


I've included event viewer logs for the issue on link: https://drive.google.com/drive/folders/1bRWyGV1ZvCfai1A5rztZkjopxo2WDH4v

Only way of recovery is by pressing restart button.
It does not produce BSOD, neither some logs for the time of this event, even event viewer doesn't give clear view to issue (as only critical error is regarding reboot using resetart button)


What I did so far:
- Cleaned up whole PC

- Reapplied thermal paste to both CPU and GPU (Alphacool Apex 17W/mK)

- All thermal pads are still in great condition

- I've reinstalled and upgraded to Windows 11

- Got latest BIOS updates from Gigabyte (only mod is XMP on and 3600MHz set for RAM)

- Got latest drivers for all the components

- Disabled MPO

- Monitored temperatures

- Tried windows + shift + ctrl + B to recover the gpu driver

- Did memtest and loads of other hardware related tests (for ssd, gpu stress, cpu stress and so on)

etc. (probably didn't think of all the things now that I've already done)
 

Can anyone help me out to find out and solve the root cause?

1 Reply
Tonynox
Journeyman III

Basically I've had your same problem for about a month, while I'm using the pc out of the blue it freezes and I have to force it to shut down, there's no other way.
I also tried to install previous versions of the drivers of my RX 5700 XT nitro plus, but 3x2 every time I turn it off AMD adrenalin doesn't start, an error window appears (I also disabled automatic windows updates) and I'm stuck .
Is it possible that AMD has not noticed this problem and leaves users in chaos in this way???

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