PC Graphics

[hpendini06]

I use a Radeon R9 380 4Gb Ddr5 with Windows 7 and Adobe Photoshop & Lightroom Classic CC. I have experienced minor crashes since I first started using it.  Lately, I cannot use the Develop module in LR unless I turn off the graphics processor.  Lightroom crashes every time I try to use the Develop module.  I have updated the drivers. On an Adobe forum, I found others with the same problem.  One comment said AMD is aware of this problem and working on a fix.  Where can I find more information about this?  Or is a fix now available?

[pokester]

You can contact AMD about this here: Online Service Request | AMD  

I would contact ADOBE too. Maybe they have a number for AMD they can actually pickup a phone and talk to driver development. I doubt it, but when I have an issue I try to go at it from all angles. 

Good Luck!

[hpendini06]

Thanks for your response I got in touch with AMD support because from Adobe they tell me that the model of my graphics card is not compatible !. If so, it is a great disappointment for me and a waste of money!

[pokester]

Not sure. I thought that they had AMD compatibility in most their stuff. I do know they have had some stuff in Premiere, that was only CUDA compatible so green team only. I know my GPU acceleration works with AMD in Photoshop but I don't really use Light Room.

[pokester]

Maybe you can find some help in this FAQ from Adobe:

Adobe Lightroom GPU Troubleshooting and FAQ 

[pokester]

I found this on the Adobe site. According to it your card should be compatible, I think. Unless its just a particular feature and other stuff does work?

Your's is a generation newer than the suggest card! So not sure why it would not work.

Suggested graphics cards

Graphics cards released in the year 2014 or afterwards that meet the minimum system requirements (listed above) should work.

• AMD: For AMD cards, consider using the Radeon R9 series of cards, such as the R9 270 through 290.
• NVIDIA: For NVIDIA cards, consider using a card from the GeForce GTX 760+ line (760, 770, 780, or later) or from the GeForce GTX 900 series.
• Intel: For Intel cards, Intel HD Graphics 4400+, 5000+, 510+, P530, P630, Iris Pro Graphics 5200, 6100+, P6300, P580 or later are required.

[hpendini06]

Thanks for your answers and help, I already read all those posts on the Adobe website and the only thing that works for me is in the program performance option, deactivating the use of GPU and the software works perfectly !. I already updated the drivers of my card to the latest version and it does not work either!

[pokester]

You are welcome. I wish I could help. Seems odd that Adobe says your card isn't supported as the site clearly shows it should be. Unless they maybe know that AMD did something in their drivers and it no longer supports it and that is old information?

[hpendini06]

If that information apparently is not new !. But the adviser was resounding when he told me that the model was not compatible with Lightroom!

[pokester]

I actually went to preferences in my copy of Light Room Classic, the most recent version and there is a link that takes you to that same compatibility page. So if it isn't still current they need to update it or the guy at Adobe doesn't know what they support. Either way good you asked AMD maybe they will be more help.

The learn more link is what I clicked. 

 

[hpendini06]

I contacted several times with the technical support of Adobe and the last time they connected remotely to my computer and they confirmed to me that I should distil of using GPU for incompatibility. They should update the list of cards !. Just contact me with AMD support and I await your response. But I already read in other posts that answer that they are working together with Adobe to solve it!