PC Graphics

[rootkind]

Hi guys, I'm the owner of a Sapphire Nitro R9 390 8Gb.

It performs very well and lets me play most of the games with good graphics.

It has just one problem, everytime I play a game called Metin2 (and sometimes even while playing something through VLC) I randomly get graphical artifacts and freezes with black screen and buzzing sounds, which force me to manual shut down the computer itself.

I'll leave some specs here:

CPU: Intel i5 3470

RAM: 2x4 Gb DDR3 1600 Mhz

PSU: Fortrnon Raider 650W

MOBO: Asus B75M-Plus

Windows 10 Home x64

AMD Drivers 18.5.1 (it happened even with older drivers)

What should I do?

Message was edited by: Matt B We have updated the title of this discussion with relevant details to better describe your issue.

[amplighter]

I've just checked the specs page, according to this page:

Metin2 on Steam

Win10 64 etc was not listed as this could one part of your issue. At this point I would suggest contacting the game developer and ask them if the game is been tested For use with Win10 32 or Win10 64 as again the page says:

Quote:

"Runs on Windows XP and up; no support offered"

Although the page doesn't suggest that the game is flash based, make sure your flash has been updated just in case.

[rootkind]

Thanks for the answer.

I don't think the OS is the problem since I've recently installed Windows 7 on another drive, and it gives me the same problem.

I'll try to update flash anyway

[rootkind]

Sadly, it didn't work. Any ideas?

[hungershovel]

This happens to me as well, but for me it happens with Hitman.

For me it seems to be a BSOD but a black screen, so checking BlueScreenView, there WAS a minidump file.

This is what was inside of it.

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time
062018-38343-01.dmp	6/20/2018 11:07:35 PM	THREAD_STUCK_IN_DEVICE_DRIVER	0x100000ea	ffffa180`e2d6b700	00000000`00000000	00000000`00000000	00000000`00000000	atikmdag.sys	atikmdag.sys+e7f3b	ATI Radeon Kernel Mode Driver	ATI Radeon Family	Advanced Micro Devices, Inc.	8.01.01.1500	x64	ntoskrnl.exe+198330					C:\WINDOWS\Minidump\062018-38343-01.dmp	8	15	17134	1,803,900	6/20/2018 11:16:40 PM

Hopefully we can get some support soon.

[rootkind]

Now that you made me think, I also very rarely get bsod, "thread stuck in device driver", but I honestly thought it was a different thing.

[rootkind]

I got this

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time
062118-41062-01.dmp	21/06/2018 13:33:15		0x00000124	00000000`00000000	ffff9d8a`cf22c028	00000000`be000000	00000000`00800400	hal.dll	hal.dll+3f520	Hardware Abstraction Layer DLL	Microsoft® Windows® Operating System	Microsoft Corporation	10.0.17134.1 (WinBuild.160101.0800)	x64	ntoskrnl.exe+198330					C:\WINDOWS\Minidump\062118-41062-01.dmp	4	15	17134	411.676	21/06/2018 13:34:53

[rootkind]

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