PC Graphics

[fcesar122]

I bought an Acer aspire 3 (A315-23G) Laptop.
It comes with the integrated GPU Vega8 and the dedicated GPU Radeon 625.
The windows is not recognizing the Radeon 625.
In the "Device Manager", it appears with "code 31 problem".

 I have already installed all the drivers and the problem remains.

Whats Should i do?

*i use windows in brazilian portuguese.

[black_zion]

Have you tried installing the drivers from Acer's web page for that laptop?

[kingfish]

You only install one driver..not two. Laptops use one driver that updates the discrete and the integrated graphics.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-11-2

[fcesar122]

I already installed the "Auto-Detect and Install" and several versions of Adrenalin.
And the problem remains.:smileysad:

Is there any software to test if the Radeon 625 is working?

[kingfish]

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@fcesar122 wrote:

I already installed the "Auto-Detect and Install" and several versions of Adrenalin.
And the problem remains.:smileysad:

Is there any software to test if the Radeon 625 is working?

---

Your Device manager shows both graphics have errors. Install the drivers I showed you and never use 'automatic search and install" When the drivers start to install, you have the option there to choose "Clean install". Do it.

[fcesar122]

I have installed the driver you showed me.
At first it seemed to work, but then the blue screen appeared with mesage: "SYSTEM SERVICE EXCEPTION".
The amdkmdag.sys file failed.

After restarting, the device manager is pointing to code 43 error.

[kingfish]

Check device manager for errors....

Have you set Windows Update to delay?

[kingfish]

Your laptop is a new model and still supported by the manufacturer. Go to this support site and install chipset update, bios update, VGA update, 650 update....and any others you find.  https://www.acer.com/ac/en/US/content/support-product/8369?b=1

AMD offers generic drivers and all downloads mention:

Important Note for Laptop and All-In-One (AIO) PCs 
AMD recommends OEM-provided drivers which are customized and validated for their system-specific features and optimizations.
If you experience issues using the Radeon™ Software Adrenalin Edition driver package downloaded from AMD.com, please install the OEM-provided drivers for full support and compatibility.

[fcesar122]

Thank you so much for you time and support.

I tried all these steps, including deleting old drivers anda pausing the windows update.

Bute the probleam persisted.

So, i decided to order a replacement from store.