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PC Graphics

kocherzaf
Journeyman III

problem with atikmpag.sys VIDEO_TDR_ERROR

Hi. Acquired a rx 480 8gb of XFX used. Realize the benchmarks and pass the tests correctly. When I connect it to my PC a few moments later it will restart itself, the screen will turn off and will restart itself. He did it several times more randomly (playing or not) Pass whocrashed and came out this:

On Wed 12/12/2018 15:28:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\121218-25828-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF805E82603A0)
Bugcheck code: 0x116 (0xFFFFD309C1DDF4A0, 0xFFFFF805E82603A0, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0336524.inf_amd64_dd3af1b7152d3dde\B336522\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Wed 12/12/2018 15:28:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF805E82603A0)
Bugcheck code: 0x116 (0xFFFFD309C1DDF4A0, 0xFFFFF805E82603A0, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0336524.inf_amd64_dd3af1b7152d3dde\B336522\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


On Wed 12/12/2018 12:26:23 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\121218-32125-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF80260FA03A0)
Bugcheck code: 0x116 (0xFFFFC20C560FA4A0, 0xFFFFF80260FA03A0, 0xFFFFFFFFC0000001, 0x3)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\System32\DriverStore\FileRepository\u0336524.inf_amd64_dd3af1b7152d3dde\B336522\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

How do I solve this problem? My version of adreline is 18.12.1.1

Specs: i5 4460
12 gb ram
Psu 750w 80+ bronze

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1 Reply

First as a second hand card if you have not confirmed this already you should as many second hand cards were used as crypto mining cards. 3 months of that abuse in some cases is worse that years of heavy gaming. Some of those cards are just bad.

Lets move on an hope that isn't your case. 2 things to look at. 1. Is that card using it's default bios? Many used cards have been changed to custom mining bios's. These can work great for a dedicated task but not for gaming. Download GPUz it can give you your bios information and they also have a repository of original bios for many cards.

2. Set your "Power Limit" Slider to it's maximum this could be anywhere from +25 to +50 depending on the card. Whatever it is just move it to it's maximum.

If this doesn't help things reply back, we have other things we can change but lets do them a couple at time, starting with the more likely fixes.

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