PC Graphics

[flynnsk]

Just received order# (available on request) from AMD shop.
Removed the card from the box, placing into system #1. Plugged PSU back in and powered system on. Resulted in no video to output. (2x DP, 1 HDMI and 1 USB3.1Gen2/DisplayPort via usb-c to DP -> adapter).

When observing boot sequence video card is not detected in BIOS despite fans spinning. No rgb/lighting of any type displays on the physical card. When viewing Windows Device Manager, using integrated iGPU or second PCI card, there is no entry for any other "display device".  

Visual inspection of card found no obvious defect. Confirmed proper seating and connection of two PCIe 8 pin plugs (from separate psu headers).

Is there an official Support process? (Checked for stickied threads/FAQs) 
The "Request Warranty Service" link from 
https://www.amd.com/en/support/kb/warranty-information/consumer-graphics-sold-by-amd
goes to here Web Site Maintenance | AMD


System #1:

cpu: ryzen 7700x 

ram: 2x 16gb GSkill Flare X5 6000mhz CL36  (AMD Expo)

mobo: MSI PRO X670-P WiFi

psu: Corsair HX1000i

gpu: AMD reference 7900xt / igpu from 7700x  , 5700XT 50th Anniversary Edition

ssd: 2TB Samsung 970

monitors: Dell UltraSharp U3415W , GIGABYTE M27Q, AOC CU34G2X 

System #2:

cpu: ryzen 3700x

ram: 2x 16gb GSkill Flare 3200 CL16

mobo: Asus Crosshair IV Hero

psu: Corsair HX850i

gpu: AMD reference 7900xt / GeForce 1550 pcie / 5700XT 50th Anniversary Edition

ssd: 1TB Samsung 970

monitors: Dell UltraSharp U3415W , GIGABYTE M27Q, AOC CU34G2X 

System #3:

cpu: FX9370 

ram: 4x16gb 

mobo: asus crosshair v formula z

psu: Corsair TX750

gpu: AMD reference 7900xt / GeForce 1550 pcie

HDD: 500GB Samsung 

monitors: Dell UltraSharp U3415W , GIGABYTE M27Q, AOC CU34G2X 

[flynnsk]

The link to "Request Warranty Service" is broken , it points to 
Web Site Maintenance | AMD

[flynnsk]

Tested on a 4th system :

CPU: AMD 3700x
MoBo: GigaByte DS3H WiFi (v2)
RAM: 2x 16gb GSkill Flare 3200 CL16 , 2x 16gb Trident-z 3200 (tried separately)
PSU: Corsair HX1000i
tried with updated BIOS, setting PEG from Auto to Auto to Gen3 (then 2 then 1) and trying both PCIe slots.

and same result..
no video from any of the ports (DP, hdmi, usb-c).
Will attempt warranty next week when site is back up and working.

[railrunner · Accepted solution]

Their support system seems to be offline until January 5th.

You can try calling them, here is a list of numbers for a couple of countries:

https://www.amd.com/en/support/contact-call

[flynnsk]

RMA / Warranty Request was filled out. Will let you know what the result is.

[flynnsk]

After providing "proof of sales" response back from AMD so far is they will not offer a refund (for a defective card?), instead will only provide a "replacement" as package was not "unopened". /sigh

[flynnsk]

AMD issued and RMA and agreed to refund within 5 business days. 

[MADZyren]

"Resulted in no video to output. (2x DP, 1 HDMI and 1 USB3.1Gen2/DisplayPort via usb-c to DP -> adapter)."

Remove adaptors and connect GPU straight to monitor or television

It is not supposed to look like this:

[flynnsk]

Not sure if that is sarcasm or just an attempt to humble brag about your awsome system there

That ." (2x DP, 1 HDMI and 1 USB3.1Gen2/DisplayPort via usb-c to DP -> adapter)" was a list of outputs attempted, not a single attempted connection.

DP out #1 (7900XT) ->DiplayPort In on monitor, --DP 1
&
DP out #2 (7900XT) ->DiplayPort In on monitor, ---DP 2, thus the "2x DP"
&
HDMI out (7900XT) -> HDMI Input in monitor, -- "1 HDMI"
&
USB-C out (7900XT) -> USB-C to DisplayPort 1.4 adapter -> DisplayPort In on Monitor -- " 1 USB3.1Gen2/DisplayPort via usb-c to DP -> adapter"

[MADZyren]

Ok. Misunderstood

[flynnsk]

AMD issued a full refund, Picked up a Gigabyte Aorous as didn't feel like dealing with possible BBA/Reference issues.