It seems you have two graphics cards in your system: AMD Radeon(TM) R5 Graphics and AMD Radeon (TM) R5 M330. However, your system consistently shows dedicated video memory as 1024MB, which corresponds to the integrated memory of the first graphics card. You've tried configuring games like Watch Dogs 2 and GTA 5 to use the higher-capacity AMD Radeon R5 M330 (2048MB), but they continue to utilize the integrated graphics card (Radeon R5 Graphics). Additionally, when you attempt to install higher version drivers, you encounter issues like mouse freezes and crashes.
To address this problem, you can follow these steps:
1. **Update Graphics Drivers:** Visit the official HP website and download the latest graphics drivers specifically designed for your laptop model. Using drivers not explicitly intended for your laptop can lead to compatibility issues.
2. **Configure Graphics Settings in Games:** Check the in-game settings of the games you're playing. There should be an option to select the graphics card to use. Ensure that you've set the game to use the AMD Radeon R5 M330.
3. **AMD Radeon Settings:** Open the AMD Radeon settings (right-click on the desktop and select AMD Radeon Software). In the settings, navigate to the "Switchable Graphics" or "Switchable Graphics Global Settings" section. Ensure that you've set the games to use the high-performance GPU (AMD Radeon R5 M330) instead of the integrated one.
4. **BIOS Settings:** Some laptops allow you to configure the preferred graphics card in the BIOS/UEFI settings. Restart your laptop and enter the BIOS setup (usually by pressing a key like F2, F12, or Delete during startup). Look for an option related to graphics and switchable graphics, then set it to use the dedicated GPU.
5. **Power Plan Settings:** In Windows, go to "Control Panel" > "Power Options" and make sure you're using a high-performance power plan. This can affect how your system manages graphics resources.
6. **Monitoring Tools:** Use monitoring tools like GPU-Z to verify which graphics card is active while playing games. It should indicate whether the AMD Radeon R5 M330 is being utilized.
7. **Disable Integrated Graphics:** As a last resort, if none of the above methods work, you can consider disabling the integrated graphics card through the Device Manager. However, this option is not recommended unless you're sure it won't cause issues with your laptop's functionality.
After following these steps, restart your laptop and try running your games again. They should now utilize the AMD Radeon R5 M330 with its 2048MB of video memory, which should improve your gaming experience. If you continue to encounter issues, it may be worth reaching out to HP support for specialized assistance tailored to your laptop model.
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