PC Graphics

[nemesisam]

The monitor first goes black, then in a few seconds I lose signal, the sound freezes, a few seconds after that the keyboard loses responsiveness and then freezes as well. My whole system is based on AMD as I trust you guys much more. But this never happened with any of my Nvidia cards.... It happens almost every day...

The multimedia troubleshooting gives an 2147942408 graphic card error but I cant find what is wrong.   

Everything is updated and new formated.

I send you my DxDiag file. Thank you for your help!

EDIT: After some f the AMD employees saw the post, still no response. Should I return it to the retailer? I should know before my warranty expires (in 2 months).

[mack0y]

Try to disable any possible hardware acceleration.

[nemesisam]

Thanks forr that but I didnt bought this card for 300+ dollars to turn off stuff so that it can function as it should be. If there is no way to fix it (I tried almost every driver) just tell me to return it. I cant even find what this error number means... Not even AMD can answer??

[mack0y]

Return the card and buy Nvidia.

[flits]

Same problem here, it seems a driver issue:

Time: 8-8-2020 23:25:11

Device PCI\VEN_1002&DEV_731F&SUBSYS_04E21043&REV_C1\6&7d2fb39&0&00000008 was configured.

Driver Name: oem29.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 07/29/2020
Driver Version: 27.20.2001.13001
Driver Provider: Advanced Micro Devices, Inc.
Driver Section: ati2mtag_Navi10
Driver Rank: 0xCF2000
Matching Device Id: PCI\VEN_1002&DEV_731F&REV_C1
Outranked Drivers: display.inf:PCI\CC_0300:00FB2006
Device Updated: true
Parent Device: PCI\VEN_1002&DEV_1479&SUBSYS_14791002&REV_00\5&3a2941d6&0&000008

Time: 8-8-2020 23:25:11

Device PCI\VEN_1002&DEV_731F&SUBSYS_04E21043&REV_C1\6&7d2fb39&0&00000008 had a problem starting.

Driver Name: oem29.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdkmdag
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

After that it go's black and stops working.

[nemesisam · Accepted solution]

The card was returned back and replaced. Thankfully....