PC Graphics

[AntoinePL]

The silence of AMD concerning the black/green screen crashes is getting concerning.

r/amdhelp, r/radeon subreddits and this forum are riddled with reports about this issue. A few examples among many many others :

- https://community.amd.com/t5/graphics-cards/sapphire-7800xt-pulse-white-flicker-crash-black-and-gree...
- https://community.amd.com/t5/graphics-cards/7800-xt-crashing-with-dual-monitor-setups-dp-hdmi-green-...
- https://community.amd.com/t5/graphics-cards/green-screen-useing-dirx12/td-p/646245/jump-to/first-unr...
- https://community.amd.com/t5/graphics-cards/rx7800xt-grey-screen-crashing-and-rebooting-computer/td-...
- https://community.amd.com/t5/graphics-cards/rx-7800xt-cold-restarts-the-computer/td-p/646084/jump-to...
- https://community.amd.com/t5/graphics-cards/rx-7800-xt-crash-to-black/td-p/640752/jump-to/first-unre...
- https://community.amd.com/t5/graphics-cards/xfx-7800xt-random-crashes-reboots/td-p/644351/jump-to/fi...
- https://community.amd.com/t5/graphics-cards/frequent-crashing-to-black-screen-gigabyte-gaming-oc-780...
- https://community.amd.com/t5/graphics-cards/red-devil-7800-xt-keeps-rebooting/td-p/643009/jump-to/fi...
- https://www.reddit.com/r/AMDHelp/comments/17q7v5r/brandnew_rx7800xt_crashes_after_a_few_minutes_to/
- https://www.reddit.com/r/AMDHelp/comments/17quauf/7800xt_black_screen_video/
- https://www.reddit.com/r/AMDHelp/comments/17p9gdc/nitro_7800xt_black_screen/
- https://www.reddit.com/r/AMDHelp/comments/17vrwqu/hard_crashes_no_bsod_after_getting_a_7800_xt/
- https://www.reddit.com/r/radeon/comments/17sj9jd/random_blackpurple_screen_restarts_with_7800xt/
- https://www.reddit.com/r/radeon/comments/17njf22/pc_freezes_and_restarts_changed_gpu_recently/
- https://www.reddit.com/r/radeon/comments/17n24xk/a_new_7800_xt_and_a_chaotic_mess/
- https://www.reddit.com/r/AMDHelp/comments/17ytqd4/black_screen_reboot/?utm_source=share&utm_medium=w...
- https://www.reddit.com/r/AMDHelp/comments/17vrwqu/hard_crashes_no_bsod_after_getting_a_7800_xt/
- https://www.reddit.com/r/AMDHelp/comments/17tpp2p/pc_full_crashes_without_bsod_in_graphic_intense/

Some people get the same issue after RMA. Very nice to wait 3 weeks without gpu when you spent more than 500€, only to receive a new gpu with the same issue. Even worse : you receive the same gpu because the seller can't reproduce the problem.

So, what do we do ?

[xxrune]

Since I've gotten a refund, I've been using my Vega 64 gpu and have ironed out any crashing issues I've had with the gpu or system. Here's a tip that you can choose to listen to or not. I'm not sure it will work, but hey, it's worth a try. Make sure the gpu has all the juice it can get, which means 3 cables in the GPU. Disable global c-state on your motherboard if you have a Ryzen CPU, and if you have a 5800x3D, disable PBO. Another thing you can try to do is turn the pcie lane on your motherboard settings to Gen 3 or 4, not sure if it will work, and lastly, whenever you begin to have crashing issues, open the PC case and make sure that everything is fully seated in on your motherboard by giving it a little push. That means the CPU cooler and everything, not too hard Though we all know that PC parts are fragile, personally that seems to have been the fix for me. Do this at your own risk.

[Deathchild]

Did not work, added this to my list of failed attempts to fix my GPU. I can not game on it until amd send out a new driver update with fixes.

[xxrune]

honestly, it might be better to get a refund and wait until Microsoft and AMD get their sh*t together before you buy anything from even NVIDIA or AMD just to be safe, because that's the only way we get their attention. It's by voting with our wallet and warning people to stay away from Microsoft, NVIDIA, and AMD.

[Deathchild]

it's too late to refund I got the card on launch day I had a year run minus one set of drivers they pushed out over the summer that caused this same issue. aside from that this **bleep** was flawless.

[GamerBro]

Mine seem to have stabilized. The crash I had last week seems like a one off. Could be unrelated. This week and the rest of last week it's been fine. It's been running rdr2 for 5 hours per day on its own. Back with the old driver it had crashed and rebooted when I got home, but it seems stable for now.

I only use minimal driver install. Fresh windows with no automatic drivers and with svchost.exe denied internet access (i used simplewall by Henry+, firewall application). 1150mv and 2510mhz is the only settings in gpu tweak tool 3

[Bearded_Knight]

This is my topic about my RX 7800 XT : https://community.amd.com/t5/graphics-cards/rx-7800-xt-pc-randomly-shuts-down-when-playing-cyberpunk... 

I have already returned the graphics card to the seller, having exhaustively attempted every conceivable solution. I even went to the extent of purchasing a new 1000W PSU for 130 euros, but unfortunately, it did not resolve the issue. I regret spending that money, considering I could have invested it in acquiring a more reliable GPU from NVIDIA, such as a 4070 TI or SUPER. Hopefully they refund me so that I can purchase a product that won't abruptly shut down my PC without warning, causing me to lose my work."

[radu1006]

All these crashes are driver issues. The stable drivers are 23.12.1.

[lyme]

AntoinePL, would you humor me and try something. Using the latest beta drivers 24.2.1, go into the amd control panel, go to performance, go to tuning, click on custom, turn on gpu tuning, turn on advanced control. and set the max frequency slider to the rated boost clock for your card. 

It is 2430mhz for the 7800xt AMD Radeon™ RX 7800XT

It is 2500mhz for the 7900 xtx AMD Radeon™ RX 7900 XTX | AMD

Try running it like that for a while and see if you continue to get the random crashes. (This needs to be applied after every driver change, or crash that resets the values).

[TsuZing]

I have been using 7900XTX for three months. Randomly black screen, freeze screen , and automatically recover after a few seconds, or press Win+Ctrl+Shift+B to recover manually. This almost always happens when playing game and switching windows, or when video player automatically plays next episode. I'm not sure if the driver crashed because no AMD bug report tool was shown, Windows Event Viewer only reported dwm crash, and C:\WINDOWS\LiveKernelReports folder generated memory dump files.

I had three driver crashes, all of which automatically recovered after a few seconds and AMD error report tool shown. Memory dump was also generated, but I'm not a reverse engineer and just using Windbg to automatically analyze it doesn't provide much information.

When I play games, Chrome and Edge will randomly render error, and any video player (even with software decoding) will render error and crash. This problem only occurs after a period of power on (100% cannot reproduced within a few minutes of power on), disable MPO does not fix. (It may even make problem worse. After disable MPO, browser will play yellowish video.)

I'm using Windows 11 canary. Due to my busy work schedule, I don't have time to test whether the issue exists on release version of Windows 11, so I won't blame AMD for these issue I encountered. But I still doubt because I've been using NVIDIA GPU before and never encountered these issues.

CPU: 5950X, default freq and voltage

RAM: 2x32GB, 3200MHz JEDEC, unbuffered ECC

MB: asrock X570 Taich

GPU: XFX 7900XTX pro

Power: 1100W ATX3.0

[GamerBro]

Try and disable MPO. https://nvidia.custhelp.com/app/answers/detail/a_id/5157/~/after-updating-to-nvidia-game-ready-drive...

[TsuZing]

Disable MPO causes more issues, Chrome play yellowish video, when play a video and close this video's tab, screen will freeze immediately (except for mouse). Apparently, dwm crashed and only press Win+Ctrl+Shift+B to recovery.

[Deathchild]

After over a months' time I think I finally got my pc running games. 24.1.1 driver update caused my pc to black screen hard crash like everyone else's except I could not game at all. Every few days would search the web for new fixes, and nothing worked for me. just a few hours ago my pc crashed harder than usual, and I thought it was broken for good. ethernet drivers crashed gpu drivers crashed and like 5 more random drivers crashed. I couldn't figure out how or why this occurred, and I couldn't get the drivers to reengage. well, I ran DDU don't ask me why... Despite rolling drivers back all the way back to the OG drivers my GPU black screen crashed no matter what. so, I said what's this going to hurt if I try again lol. loaded 23.12.1 again and boom we are back from the graveyard. The only thing new that I did this go around is plug my HDMI cable back into the GPU when I downloaded the Drivers. Gaming ran no crashes. I switched back to my display port cable and GPU ran stable. Something causes the GPU to stop running so hard (driver related) I am now wondering if the driver update messing something up due to display port being active. Hope this helps someone. 

7900XTX/7950X

[GoingNavidia]

My first AMD card... and my last.

Black screen from time to time and a company that seems to not care.

Back to Nvidia. Very expensive, but at least it works.

[x0c0lait]

Same issue, ramdon restart PC with RX7800XT, I buy a new PSU, but i have no hope that it will be solved with that.

[Bearded_Knight]

Had the same problem using a 650w PS, got a new 1000w PS for 130 euros just to be faced with the exact same problem, dont waste your money

[kokosz]

Can confirm, missed an online interview because I had to rollback drivers to 23.9.1 after i experienced a black screen. ThAnKs AMD

[Simon91]

I'm having this same problem for months now, sometimes freezes and sometimes don't.

I have a AMD RYZEN 7000 SERIES with AMD Radeon Graphics. 

IS AMD GOING TO DO SOMETHING ABOUT THIS? 

[bachezy]

I'm start thinking that the only way to fix this random black screens while playing CS2 is change to an Nvidia and never buy a AMD graphic card again.
AMD is taking so much time to fix this issue.

[Draxirch]

Short answer: No

Long answer: Not a chance

[hurmish]

I am having issues with green screens and hard locks on my 7800XT Nitro+ using HDMI, but with only DP it works fine, now I shouldn't have to fork out for a new monitor just because AMD borked it.

The fact the haven't said a word on this shows you how interested they are. from what I have seen, these issues stem back to last year. After reading endless threads and trying this and trying that I have given up. Time to return, and go back to Nvidia. Wish you guys luck.

[bimbom]

it took nearly 6 months for them to patch World of Warcraft to where it didnt hang and crash on loadup with DX12.

That game STILL has broken FSR dating back to Fall 2023.

It's pitiful for a billion dollar company to behave this way with end users. I don't know what they're doing up in Austin but it isnt enough.

[bombe]

I'm bored too. I'm start to think to change side ... Seriously.
I cannot play a naval match without a single crash.

[bombe]

To decrease sightly crash, lock your 60 FPS

[mrperforations]

hello,

i suspect this,

   i tried Windows™ 11 and it kept randomly showing a black screen and recovering on my machine, i went back to Windows™ 10, no poblems at all to report.

loads of driver issues wwith the Windows™ 11 operating system.

I'm Having a great day at AMD™ forum !

Best Regards,

                          Mr Perforations

AMD™ forum.

where we do all the work for them!?

this information is brought to you by a Problem™ and they hope we cant use this new and exciting AMD™ product in the future.

Background drive stooling noise provided by Western Digital™ and brought to you by sATA™.

imbedded sleeper forum post provided by MrPerforations.

[onboardGFXonly]

As someone who does NOT have a GPU.

I highly suspect this is an integrated graphics issue.     I've found at least one other person with it here (integrated only)

I am fairly sure I found someone on reddit who fixed it, for their GPU by perm disabling iGPU in the bios.

If anyone else finds this, with a GPU (AMD or nVidia) consider disabling the iGPU in BIOS, see if it helps. (sure won't help me though)

[Charlzz]

Same here. Random shut down PC with Sapphire Radeon RX 7800 XT.  Mostly on Cyberpunk but it happened also in UBOOT game. For example it never made any problems with COD Warzone. 
24.7.1 worst for me Cyberpunk reset PC at game start
23.9.3 I can play but it will random shut down PC after some time

23.9.1 same as 23.9.3
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