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ealg
Journeyman III

Green screen, black screen and blue screen of death

Hello all. 

First of all apologyes for my english is not my main language.

I bought a month ago a laptop; Acer Aspire A315-41, wich has a processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx with a AMD Radeon Vega 8 Graphics card, over the past 2 weeks ive having multiple green screen, black screens and blue screens of death resulting in a forcefull shutdown of my laptop, this problem doesnt even occur gaming, it happens when im watching videos (netflix/youtube) or just browsing the web, right now i cant even watch 5 sec of netflix and i got a full green screen that disapear when i move the mouse. I have zero computer skills so if any one could help me i would be gratefull.

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Suggest you contact Acer support for issues with your new laptop.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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