This is a new build, had it for a week or so, then the Radeon Software asked for an update.
After this update my display resolution got locked at 4096 x 2160 (Recommended) and now all my games are blocked running at this resolution which is causing most to severly lag even in the lowest graphics available in each game, I am talking 20FPS tops!
I don't know what specs are needed to find a solution but I am running on AMD Ryzen 5 3400G with Radeon Vega Graphics and 16GB RAM, it should also be noted that I am using a SmartTV as a monitor, I invested everything on this build couldn't buy a new display...
I know the size of my TV is probably the reason it's set to such a high resolution, but before the update I could change it at will, and I am fairly new to PCs so I am really lost here
I am not interested on playing on the highest graphics posible and I don't play anything too demanding, but it's incredibly sad that I can't even play Phasmophobia in the lowest settings without my GPU going on 100% and my FPS being 10
Any help is greatly apreciated
Are you saying you can't choose lower resolution in game settings (probably want 1920 x 1080 for that graphics chip).
Yes, neither on windows settings or whatever game I am trying to play settings, allows me anything lower than that
Try creating a custom resolution via Custom Resolution Utility. If it doesn't recognize even that, there's a fundamental driver issue - DDU and reinstall a stable (non-beta) driver version.
Thank you for your help, sorry if this sounds a little dumb but what resolution should I customize? I mean... What is a lower resolution that respects the ratio of the one I currrently have? I am also a bit afraid of uninstalling the driver (I assume it's the AMD Radeon Software) Is it safe? Won't my computer go bananas without it?
Seriously thank you for your help
Windows can handle itself without a proper GPU driver. Although the resolution might drop to something like 1024x768 if it fails to detect and auto-install drivers - that's fine, you're going to install it manually anyways, nothing to shake about.
To fully and properly wipe out current driver I'd recommend using a DDU (display driver uninstaller) - a utility that allows to reboot into safe mode and fully erase all traces of video drivers ever been installed in the system. When you first start DDU, if it doesn't show a dialogue window to choose startup mode, go to options and check the "safe mode" (enable safe mode dialogue or smthing, idr how it is fully called and I'm not near my PC now). Alternatively, there's an AMD specific utility to erase driver installation in safe mode, but I prefer DDU (although used both, work fine).
As for CRU (custom resolution utility), it's a tiny bit more complicated software, but you can ez get along with it. In CRU, find your current res, open it and screenshot/write down the parameters. Then, by trial and error (I'd explain thoroughly with screenshots, but I'm really not at home) make a resolution of, say, 1920x1080 with the same other parameters. 1920x1080 (16/9) is not exactly same as your 4096x2160 (18/9), but close enough for test run. See if it shows in resolutions. If CRU seems 2complex4u, either try DDU first or I'll be back home in 5-6 hrs and will give instructions with screenshots.
Also, have you tried just installing earlier driver version with factory reset being checked in advanced settings?
Just adding a +1
I got a new 6800 XT and I'm having a similar issue on a second monitor. First is 1440p and it works, second is the same monitor but it forces the display to 1050.
Only workaround I had was to use DisplayPort on 1 and HDMI on the other.
It's got to be a driver issue.