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PC Graphics

acord
Adept II

Black screen and windows restart on many of my games. And sometimes it dose it randomly: Radeon rx 5700

Hello

I have a big problem with my new computer, here is some of the speccs

 

okey, so some of my games get a black screen then a windows restart, for the moment im trying to play monster hunter world, but I can’t even get to the menu,

I have not over clocked the card or anything ells in the computer,

I srsly need help with this,

 

If you need any more specific information, just ask,

i will deliver any information to get this card to work,

i have the latest drivers, unistaled and reinstaled. 

 

Computer name: *********************
Windows version: Windows 10 , 10.0, version 1903, build: 18362
Windows dir: C:\windows
Hardware: Komplett PC, Komplett, ASUSTeK COMPUTER INC., EX-A320M-GAMING
CPU: AuthenticAMD AMD Ryzen 7 2700X Eight-Core Processor AMD8664, level: 23
16 logical processors, active mask: 65535
RAM: 17113460736 bytes (15,9GB)

Radeon rx 5700 8 gb


What Whocrash program had to say

Crash Dump Analysis


Crash dumps are enabled on your computer.

Crash dump directories:
C:\windows
C:\windows\Minidump

On Sun 2019-09-29 06:57:03 your computer crashed or a problem was reported
crash dump file: C:\windows\Minidump\092919-8796-01.dmp
This was probably caused by the following module:
atikmpag.sys (0xFFFFF8075A6805A4)
Bugcheck code: 0x116 (0xFFFFCB0AD5C41010, 0xFFFFF8075A6805A4, 0xFFFFFFFFC0000001, 0x3)
Error:
VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product:
AMD driver
company:
Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query:
atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 2019-09-29 06:57:03 your computer crashed or a problem was reported
crash dump file: C:\windows\MEMORY.DMP
This was probably caused by the following module:
atikmpag.sys (0xFFFFF8075A6805A4)
Bugcheck code: 0x116 (0xFFFFCB0AD5C41010, 0xFFFFF8075A6805A4, 0xFFFFFFFFC0000001, 0x3)
Error:
VIDEO_TDR_ERROR
file path: C:\windows\System32\DriverStore\FileRepository\u0346940.inf_amd64_1ea00c8019a8594e\B346681\atikmpag.sys
product:
AMD driver
company:
Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query:
atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

 

3 Replies
justaguy1250
Journeyman III

Having this exact same issue with F1 2019, specs:
Ryzen 5 1600

Radeon RX 560 2GB

8GB ram

nothing is overclocked or messed with, i aswell have reinstalled all my drivers

i witch i could help you :/
i just found out this problem with my computer.

my computer is COTY :D - YouTube 

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I just found that if you are using a refresh rate of 144hz with dual monitors this can cause the system to crash, If you go to the display settings and turn it down to 120hz you should be fine until they release a fix for this issue on the drivers. hope this helps.

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