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PC Graphics

pcmg337
Journeyman III
‎08-25-2019 10:30 PM

AMD RX5700 not ready for Lineage2

launched a new driver version 19.8.1, but still got game not working... and no feedback from NCSoft and this is already 2+ weeks

Error:
Protocol: C_EX_USER_BAN_INFO(9 1) <= S_CHARACTER_SELECTION_INFO(3343 2) <= S_LOGIN_RESULT(11 2) <= C_LOGIN(49 3) <= S_VERSION_CHECK(28 4) <= C_VERSION(271 8)
History: DrawPrimitive <+ RenDev=fda30000 CurrentState=fda365c4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitive <- FCanvasUtil::Flush <+ Material=Transient.Texture <- GFxFlashWnd::OnPaint <- NCVirtualWndMain::DrawChildWindow <- NCVirtualWndMain::DrawChildWindow <- WM_PAINT <- NCVirtualWndMain::DispatchWndMsg <- NConsoleWnd::ConsolePostRender <- UGameEngine::PostDraw <- ConsolePostRender <- Draw <- UGameEngine::Draw <+ GRenDev = fda30000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop
Exception:
Code [EXCEPTION_WRITE_VIOLATION  DataAddress:0x00000058]
Address [0x69D43CEC]
SegCs [0x0023]
amdxn32.dll [0x69D20000] Offset [0x00023CEC]

13 Replies
nozet
Adept II
‎08-26-2019 10:01 AM

Same problem.

Matt_AMD
Community Manager
Community Manager
‎08-28-2019 06:19 AM

Please try updating to 19.8.2 and if you experience the same issue, please provide more information. 

https://community.amd.com/thread/196209 

0 Likes
nozet
In response to Matt_AMD
Adept II
‎08-28-2019 06:30 AM

Describe your system:

  • AMD Graphics Card
    • RX 5700 XT
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • 19.8.2
  • Display Devices
    • Acer VG240YU, 2560x1440, 75 Hz, DisplayPort
  • Motherboard + Bios Revision
    • ASRock AB350 Pro4, Bios 6.0
  • CPU/APU
    • AMD Ryzen 2600
  • Power Supply Unit  Make, Model & Wattage
    • Seasonic M12II-620 Evo Bronze
  • RAM
    • 16 GB

 

Describe your issue:

  • When I go to any character in Lineage 2, an error appears which is in the first message
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pashtetmsk
Adept I
‎09-03-2019 04:08 PM

R3600, 5700XT, Asrock Phantom Gaming 4 570 bios 1.04, Driver ver 19.8.2

Same problem. It doesn’t matter which version of the game client I’m trying to use/EU.US.RU..../ :

Version: EP30_Global,LL_s,V2110409,228
BuildDate: Fri Aug 09 04:10:24 2019

Time: 2019.9.3 23:56:18 [GTick=340,LGTicks=1,Duration=25]
PosCode: 0:0:0
ZoneName:
OS: Windows 10(64) 10.0 (Build: 9200), Service Pack 0.0
CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor @ 3603 MHz
RAM: 16314MB RAM
CPUInfo: 12,6,12,0
Memory: 316979KB
PrivateMemory: 791516KB
Video: AMD Radeon RX 5700 XT (40003), DX v4.9r904
Option: 2560x1440__W0_H0A0KPB
Scene: 0_0_0
Stat: 4
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 340
NPAuthSocketClosed: 0
VideoResources: 81 MB
MAC: EF-7F
IME: ???

Error:
Protocol: C_EX_USER_BAN_INFO(9, 1) <= S_CHARACTER_SELECTION_INFO(3429, 3) <= S_LOGIN_RESULT(11, 3) <= C_LOGIN(57, 4) <= S_VERSION_CHECK(28, 5) <= C_VERSION(271, 7)

History: DrawPrimitive <+ RenDev=fd940000 CurrentState=fd9465c4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitive <- FCanvasUtil::Flush <+ Material=Transient.Texture <- GFxFlashWnd::OnPaint <- NCVirtualWndMain::DrawChildWindow <- NCVirtualWndMain::DrawChildWindow <- WM_PAINT <- NCVirtualWndMain::DispatchWndMsg <- NConsoleWnd::ConsolePostRender <- UGameEngine::PostDraw <- ConsolePostRender <- Draw <- UGameEngine::Draw <+ GRenDev = fd940000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop

Exception:
Code [EXCEPTION_WRITE_VIOLATION DataAddress:0x00000058]
Address [0x12173D5C]
SegCs [0x0023]

amdxn32.dll [0x12150000] Offset [0x00023D5C]

Support answer:

Hello. In this case, unfortunately, we will not be able to help. This is a problem with the drivers of the new RX 5700 series. According to preliminary analysis, the impression is that the driver of these cards does not natively support the old directx 9 and since the error occurs in the directx 12 module, it seems that they decided to emulate dx 9 on new AMD cards. Lineage game is old and works with directx 9.

The Witcher 2, World of Warcraft, Starcraft, Blade and soul works fine... But would be better

0 Likes
zlook82
Journeyman III
‎09-04-2019 12:34 PM

Version: EP30_Global,CL_s,V2110409,228
BuildDate: Fri Aug 09 04:10:24 2019
Time: 2019.8.18 22:49:33 [GTick=347,LGTicks=1,Duration=22]
PosCode: 0:0:0
ZoneName:
OS: Windows 10(64) 10.0 (Build: 9200), Service Pack 0.0
CPU: AuthenticAMD AMD Ryzen 5 3600X 6-Core Processor @ 3803 MHz
RAM: 32718MB RAM
CPUInfo: 12,6,12,0
Memory: 204672KB
PrivateMemory: 561248KB
Video: AMD Radeon RX 5700 XT (29010), DX v4.9r904
Option: 1920x1080__W0_H0A0KPB
Scene: 0_0_0
Stat: 4
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 347
NPAuthSocketClosed: 0
Sev: 94_Shillien
VideoResources: 45 MB
MAC: 8E-52
LANG: RUSSIAN
IME: ???
Error:
Protocol: S_EX_USER_BAN_INFO(27, 0) <= C_EX_USER_BAN_INFO(9, 1) <= S_CHARACTER_SELECTION_INFO(585, 2) <= S_LOGIN_RESULT(11, 2) <= C_LOGIN(59, 3) <= S_VERSION_CHECK(28, 4) <= C_VERSION(271, 5)
History: DrawPrimitive <+ RenDev=fd940000 CurrentState=fd9465c4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitive <- FCanvasUtil::Flush <+ Material=Transient.Texture <- GFxFlashWnd::OnPaint <- NCVirtualWndMain::DrawChildWindow <- NCVirtualWndMain::DrawChildWindow <- WM_PAINT <- NCVirtualWndMain::DispatchWndMsg <- NConsoleWnd::ConsolePostRender <- UGameEngine::postDraw <- ConsolePostRender <- Draw <- UGameEngine::Draw <+ GRenDev = fd940000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop
Exception:
Code [EXCEPTION_WRITE_VIOLATION DataAddress:0x00000058]
Address [0x69873D6C]
SegCs [0x0023]

0 Likes
pashtetmsk
Adept I
‎09-04-2019 01:43 PM

New version - same thing

Version: EP30_Global,LL_s,V2110409,228
BuildDate: Fri Aug 09 04:10:24 2019

Time: 2019.9.4 21:38:45 [GTick=524,LGTicks=1,Duration=26]
PosCode: 0:0:0
ZoneName:
OS: Windows 10(64) 10.0 (Build: 9200), Service Pack 0.0
CPU: AuthenticAMD AMD Ryzen 5 3600 6-Core Processor @ 3603 MHz
RAM: 16314MB RAM
CPUInfo: 12,6,12,0
Memory: 316987KB
PrivateMemory: 800404KB
Video: AMD Radeon RX 5700 XT (50005), DX v4.9r904
Option: 2560x1440__W0_H0A0KPB
Scene: 0_0_0
Stat: 4
Replay: 0_1
WorldRaid: 0_0/0
ClientSocketClosed: 524
NPAuthSocketClosed: 0
VideoResources: 81 MB
MAC: EF-7F
LANG: RUSSIAN
IME: ???

Error:
Protocol: S_EX_USER_BAN_INFO(27, 0) <= C_EX_USER_BAN_INFO(9, 1) <= S_CHARACTER_SELECTION_INFO(3429, 3) <= S_LOGIN_RESULT(11, 3) <= C_LOGIN(57, 4) <= S_VERSION_CHECK(28, 5) <= C_VERSION(271, 6)

History: DrawPrimitive <+ RenDev=fd940000 CurrentState=fd9465c4 <- DrawLoop <- FD3DRenderInterface::DrawPrimitive <- FCanvasUtil::Flush <+ Material=Transient.Texture <- GFxFlashWnd::OnPaint <- NCVirtualWndMain::DrawChildWindow <- NCVirtualWndMain::DrawChildWindow <- WM_PAINT <- NCVirtualWndMain::DispatchWndMsg <- NConsoleWnd::ConsolePostRender <- UGameEngine::PostDraw <- ConsolePostRender <- Draw <- UGameEngine::Draw <+ GRenDev = fd940000 <- UWindowsViewport::Repaint <- UWindowsClient::Tick <- ClientTick <- UGameEngine::Tick <- UpdateWorld <- CMainLoop::UpdateTheWorld <- MainLoop

Exception:
Code [EXCEPTION_WRITE_VIOLATION DataAddress:0x00000058]
Address [0x121738CC]
SegCs [0x0023]

amdxn32.dll [0x12150000] Offset [0x000238CC]

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pashtetmsk
Adept I
‎09-05-2019 01:40 PM

Thank you for the email.

I understand that your unable to play Lineage-II game in your system equipped with AMD Radeon™ RX 5700 XT graphics card.

I have reviewed the Lineage-II game requirements and it mentioned that game supports with DirectX 9, however the latest AMD Radeon™ RX 5700 XT graphics card is a latest architecture graphic card which supports DirectX® 12 and this graphic card have all the latest feature support and as the game is old and which may not optimized to the latest graphic card architecture, because of this reasons you may experience the performance issue with the game.

However, I suggest go through the following link to know more about Configuring AMD Radeon™ Settings to Get an Optimal Gaming Experience

Is that a problem solution, AMD?

0 Likes
grimash
Journeyman III
‎09-06-2019 03:00 PM

Are you going to fix this? I was thinking of buying 5700 XT but how can I if my game is not working?

0 Likes
ardella
Journeyman III
‎10-12-2019 02:39 AM

Any guys have solution? The latest driver still failed........  

0 Likes
pashtetmsk
In response to ardella
Adept I
‎10-12-2019 06:09 PM

My solution was refund and took 2060S.... Im not ready to buy beta product.

iamekvil
Adept I
‎10-26-2019 10:02 AM

Why still no solutions from AMD ? People cant play , why NVIDIA have no problems with it???? 

0 Likes
asdasdasddsa123
Adept I
‎10-26-2019 04:02 PM

same issue on 19.10.2

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pcmg337
Journeyman III
‎10-28-2019 12:00 AM

same issue 

19.10.21b.jpg

0 Likes