PC Graphics

[eithanh]

have been trying to install the latest driver package for my AMD Radeon R9 M290X with 4GB GDDR5 via the Obtaining Graphics Drivers Using the AMD Driver Auto-Detect Tool | AMD process.

I have had to reinstall Windows 10 so its a fresh install with all updates

I have also update my BIOS

Computer Model Alienware 17

BIOS Vendor Alienware

BIOS Version A16

BIOS Date 25/06/2018

OS Version Microsoft Windows 10 Home

The Driver will 75% install then is crashes the BSOD.  The only way I can fix is by going into safemode and uninstalling the AMD driver and cleanup tool.

This appeared to be working until approx 10 weeks ago,

[black_zion]

And what happens when you download the drivers correctly instead of using the autodetect tool?

[eithanh]

Yes, at 40% it freezes the entire system and must be rebooted

[eithanh]

Error log states

LanguageManager::[14-01-2019 08:14:12] SetInitialLaunchOrder()- startup language is now checking under USER_UI

LanguageManager::[14-01-2019 08:14:12] LoadLanguage() found 1033

LanguageManager::[14-01-2019 08:14:12] SetInitialLaunchOrder()- startup language detected to be 1033 from USER_UI, will now set this language

LanguageManager::[14-01-2019 08:14:12] SetLanguage()- current language changed to 1033, notification sent

LanguageManager::[14-01-2019 08:14:12] LanguageManager Created

CBranding::LoadResources::[14-01-2019 08:14:12] Resource(branding.rcc) loading failed.

CBranding::LoadCustomBrandingJSONFile::[14-01-2019 08:14:12] Custom json file not found.

CPackageSelection::checkforCWGEligibility::[14-01-2019 08:14:12] CWG optin is not enabled in the build

CQtInstallerFacade::GetIIMSettings::[14-01-2019 08:14:12] GetIIMSettings is done.

CUiErrorHandler::GetFinalErrorStatus::[14-01-2019 08:14:21] m_eFinalStatus: 0

CUiErrorHandler::GetFinalErrorStatus::[14-01-2019 08:14:21] m_eFinalStatus: 0

[sugarqfx]

same goes here but I have a R9 280x and it seems from what I can see it has something to do with the latest drivers, cause i tried installing the older adrenaline drivers namely 18.8.2 and the installion of the driver works, but if i install the latest one on the driver update page, my PC goes BSOD

[eithanh]

Thanks, I tried this driver as well but same issue, if anything I would need a driver from Oct 2018.

Any actual AMD Support folks monitor these posts to provide any level of assistance?

[eithanh]

Went all the way back to Adrenalin Edition 18.5.2 Optional (June 2018)

Same issue

[hardcoregames_]

eithanh wrote:

have been trying to install the latest driver package for my AMD Radeon R9 M290X with 4GB GDDR5 via the Obtaining Graphics Drivers Using the AMD Driver Auto-Detect Tool | AMD process.

I have had to reinstall Windows 10 so its a fresh install with all updates

I have also update my BIOS

Computer Model Alienware 17

BIOS Vendor Alienware

BIOS Version A16

BIOS Date 25/06/2018

OS Version Microsoft Windows 10 Home

The Driver will 75% install then is crashes the BSOD. The only way I can fix is by going into safemode and uninstalling the AMD driver and cleanup tool.

This appeared to be working until approx 10 weeks ago,

I have seen this and worse. and given the fresh install of windows I suspect your GPU has issues

Which driver did you use in the past that worked, that may be the one to use and ignore new ones