PC Graphics

[idiocracy]

I have a Red Devil 5700XT. I get daily hard crashes.

I have DDU'd, updated bios, reset stuff, switched power cables around, undervolted etc. There's no oc, everything is running stock speed and voltage. GPU is running with silent bios. I can play a game for 2 hours, then go look at a 3D model on tinkercad and then it'll crash. Sometimes i get flashes of a black bar at the top of the screen, but mostly it'll just hard crash.

PSU: RM750 from 2014.

I have no idea what is going on.

[wasago]

Technical question do you have something like this? In device manager your card,event tab.

Device PCI\VEN_1002&DEV_731F&SUBSYS_E4111DA2&REV_CA\6&5738d8c&0&00000019 had a problem starting.

Driver Name: oem13.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdwddmg
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0x0

[idiocracy]

Actually yes. Here's the entire order.

30-01-2022 19:54:50, 30-01-2022 19:54:43, 30-01-2022 19:54:24, 30-01-2022 19:54:00 & 30-01-2022 19:53:57

• Device PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 requires further installation.

30-01-2022 19:54:53

• Device settings for PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 were migrated from previous OS installation.

30-01-2022 19:54:53

• Device PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 was configured.
  Driver Name: oem57.inf

30-01-2022 19:54:53

• Device PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 had a problem starting.
  Driver Name: oem57.inf

04-02-2022 20:32:33

• Device PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 was configured.
  Driver Name: oem68.inf

04-02-2022 20:32:33

• Device PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1\6&eaf386a&0&00000019 had a problem starting.
  Driver Name: oem68.inf

The reported driver that is presently installed is dated 25-01-2022, which is radeon 22.2.1.

[wasago]

So thats your problem you must get rid of that or your card will be crashing.

I have same problem on my rx5600xt and dont know how to repair this but thats the problem.

Sry cant help you with this.

[idiocracy]

That's ok, at least you helped me narrow the issue. Now the next step is figuring out how to deal with this. I've had this issue for over a year.

And at no point did i notice those messages.

[idiocracy]

Gonna try this on the MS forums, AFAIK this is a MS problem.

https://answers.microsoft.com/en-us/windows/forum/all/red-devil-5700xt-device-pciven1002-had-a-probl...

[wasago]

I dont know i think its some defect in card itself cus i have two cards with same symptoms. And my old rx 560 works ok and dont have that device manager event. My pc is prebuild and i have this problem from begining so its year and half now,lucky i stil have waranty.

[idiocracy]

I also have warranty on mine. I build it my self. Sadly, mine is a powercolor card, and they have the worst RMA service. It will most certainly be a huge pain in the butt.

But what leads you to believe it's a hardware issue with the card?

[Geforsikus_2021]

You also have a problem showing the network card, or the network card driver. Try to disable the network card in the device manager for the sake of interest. And try to play single games, if the problem repeats, it means something else, if not, then reinstall the network card driver. (Intel Intel(R) Ethernet Virtual Storage Miniport Driver for FCoE)

[idiocracy]

The onboard lan controller is realtek, and not "Intel Intel(R) Ethernet Virtual Storage Miniport Driver for FCoE"

But there's an event.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15\6&11bfdffb&0&0008020B was configured.

Driver Name: rtcx21x64.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 02/01/2021
Driver Version: 1.0.0.14
Driver Provider: Microsoft
Driver Section: RTL8168H.ndi.NT
Driver Rank: 0xFF0000
Matching Device Id: PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15
Outranked Drivers: oem43.inf:PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15:00FF0000 rtcx21x64.inf:PCI\VEN_10EC&DEV_8168&REV_15:00FF2000 oem35.inf:PCI\VEN_10EC&DEV_8168&REV_15:00FF2000 oem43.inf:PCI\VEN_10EC&DEV_8168&REV_15:00FF2000 rt640x64.inf:PCI\VEN_10EC&DEV_8168:00FF2001 oem43.inf:PCI\VEN_10EC&DEV_8168:00FF2001
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_43C7&SUBSYS_33061B21&REV_01\5&20ab19aa&0&08020B

Within the same minute.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15\6&11bfdffb&0&0008020B had a problem starting.

Driver Name: rtcx21x64.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: rtcx21
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

[idiocracy]

I sorted the network and audio device by removing their drivers and letting windows install it's own.

Device HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1462EB89&REV_1003\5&461271f&0&0001 was started.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_7B891462&REV_15\6&11bfdffb&0&0008020B was configured.

But that did not change anything for the GPU, so that one is still present as having a problem starting.

[wasago]

Cus my old rx560 works great on same pc whitout that event in device manager.

[ThreeDee]

RX 560 doesn't require as much power either

[ThreeDee]

How are your CPU/GPU temps?

Have you tried a different power supply?

Make sure you are running separate power cables to each power input on your GPU

How is your cases airflow?

What are the rest of your PC specs?

Is your Windows install up to date?

Are your chipset drivers up to date from either Intel.com or AMD.com (depending on what you are running)

Have you tried reseating your GPU?