PC Drivers & Software

[Mortac]

So I've used your main competitor's video cards for the past 10 years without issue.

Now I bought a 7900 XTX a few months ago and even though the **bleep** thing cost me over a $1000 I can't even run two monitors with it.

Apparently you have issues with your drivers when used on multi-monitor setups with different refresh rates. I know that some people don't experience these problems, but there are a whole lot of us that do, and have been for years. If you search about the issue you can see that people have been experiencing this for a very long time. Yet, there's no presentable solution, which tells me that you are unable to fix it and are thus selling faulty products that should come with a monitor use disclaimer.

For example, run any game on your primary monitor while attempting to watch a stream or do any other normal activity on the other, and you're gonna get a black screen and a driver crash within a few minutes up to an hour.

I feel utterly scammed by purchasing a faulty product like this and will likely return the product and never look back at this brand again. I really don't want to feed the green giant, either, but it's not like you're giving many of us a choice.

Now, do these forums have any official technical support, or are they just for show? I kindly ask for some assistance or official comment regarding this because nothing I've tried so far has managed to resolve the issue.

[bimbom]

this is still an issue in January 2024. im getting to the point where ill sell my 7900xt for whatever i can get and replace it with a green card. disappointing.

[brainless]

5825U Laptop user here. Same problem. Daily crashes with all drivers released in 2023. It usually crashes when I take a screenshot (SHIFT+WIN+S) or just move a window from one monitor to another. I installed driver from late 2022, so far no crashes for last 3 days.

[lacrimedisale]

have u found a solution?

[Mortac]

Well, yes and no.

If I run for example Discord on my second monitor while I'm playing a game, then the drivers are more likely to crash especially if I'm watching someone sharing their screen. I have to turn off hardware acceleration in the Discord settings to prevent this so nowadays I have to run with it off on a permanent basis. Same thing can happen if I watch Twitch streams while playing a game. Sometimes the drivers will crash regardless. Whenever it happens it's always a driver timeout crash, and any applications using the video card will also crash when this happens.

I've tried many different things to resolve this:

- Bought a new more modern secondary monitor.
- Tried switching cables.
- Tried turning off MPO in Windows (Multi-Plane Overlay).
- Updated BIOS for everything.
- Used a driver cleaner utility followed by a fresh reinstall of the drivers.
- Turned everything off in the Adrenaline software. All fancy effects, techniques and modes off.
- Added a delay in the registry affecting the time between a non-responsive video card and Windows actually crashing (TDR delays).
- Put both monitors on the same refresh rate.
- Tried turning off hardware acceleration in apps running simultaneously
- Put my PSU in overclock mode.

I've tried more things than this but I can't remember them all. Does it work better today? Yes. But does it still crash every now and then? Yes.

It's hard to say if any one thing improved anything. It might be a combination of things.

My latest attempt at fixing this was to put my PSU (a Dark Power Pro 11, 1000W) into an overclock mode which allows more power per cable, which apparently otherwise had a cap which MIGHT have led to the video card not getting enough power. I believe I've only crashed once in like two months now since I did that change. However, I haven't really played any demanding games that would normally crash since then so it's hard to say if it actually fixed anything. It is weird though if a quality 1000W PSU doesn't feed it enough power without overclocking it, albeit the PSU was bought in 2018.

I'll put hardware acceleration back on in Discord as I write this to see how that will run now. I'll post an update here in the future if I remember.

[Darth_Heretic]

Running three monitors since the start, 5800x3d with 7900xtx, and not 7950x3d with the 7900xtx on 3 monitors running MSFS2020/24 and Xplane 11/12.

Never an issue with Vulkan nor Directx11 or 12.

It's funny periodically reading these threads, so much overdramatic moaning and outright threats of going to Nvidia, it's pathetic and sad.

Sell the card on Ebay, and let someone competent enjoy the card.

Just replying to let anyone who cares know, it's not the drivers, nor the card.

He said YEARS, it's comical. It has to be trolling. You insult everyone and everything, and lie, then ask for help?

Grow up.

[Mortac]

Incompetence? Really?

Just because you don't have issues doesn't mean they don't exist. If you had done even a little bit of research on the topic you'd see that AMD driver crashes is a very common issue.

If you have nothing to contribute to the topic it's better you stay silent instead of attempting to be an authority on something you seem to know nothing about.

[yomaso]

I do agree that people sending replies like "Heh, just don't use AMD, kid! Use Nvidia!" on support forums are incredibly frustrating. I'm trying to see if there's a fix for my issue where my driver's will crash if I'm watching a video in full screen on my second monitor but almost every reply/suggested fix I see is to just sell my GPU and get another, which I wouldn't do considering my setup works absolutely fine beside that one issue.

But to suggest that problems don't exist because YOU don't have any issues, and anyone that finds it remotely frustrating and is considering getting a new setup is "pathetic and sad"?

Just be happy you don't have any issues and are enjoying your setup completely, no need to belittle people that just want the same enjoyment as you do.