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PC Drivers & Software

Prunchy
Journeyman III

Windows installation wont work

Hi there, 

I just freshly bough a new PC with following specs:
AMD Ryzen 9950x3D
Asus Rog Strix x870e-e Gaming wifi
Asus TUF RTX 5080 O16GB Gaming
Gskil Trident Z5 2x32GB (F5-6400J3239G32GX2-TZ5RK)
Samsung 990 pro 2TB m.2 ssd
Bequite darkpower 13 1000W

The problem I am now facing is that everytime I boot the PC and start installing Windows 11 on it with an USB Stick the PC freezes at search for data storage devices.
Here are the thing I already tried:
Installed the latest BIOS version 1203 
Reinstalled the USB Stick with media creation tool multiple times (USB has16GB)
Tried to install Windows without the Graphicscard
Checked if the m.2 ssd works with the integradet tool from asus in the BIOS
Used the other pcie gen4 slot for ssd (bottom right one) now its back on the left one
Tried both Ram sticks seperatley 

Yet the PC stills stops and freezes at the same step (Searching for storage devices)
I am aware that my RAM is not optimal for a AMD Processor since it only has XMP3.0 and works better with Intel and orderd a diffrent set of RAM that should work fine (F5-6000J3040G32GX2-TZ5NR) but I am not sure if the "faulty" ram sticks really cause those problems and the new one will fix it. 

Does anyone know what may cause this problem or is my assumption wrong with the RAM sticks?

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2 Replies
vaalpens
Newcomer

Hi There

 

I am in the same boat. Same symptoms.

 

9950X3D.

MSI Tomahawk x870

MSI 1000Watt PSU,

Mushkin Vortex SSD.

Trident Z5 F5-6000J2636G32GX2.

Nvidia 4090.

 

Retailer "stress tested" the CPU for me and found no issues for a RMA.

 

This is a soft freeze,  keyboard lights still work, and the Debug LED's still cycle through the CPU temp changes.

 

 

New Windows 11 24h2 fresh install stuck on searching for discs etc.

Ubuntu runs fine, as well as booting from a memtest flasdrive 4 lapses, no errors.

 


Disabling Secure Boot, Disabling C States, Disabling USB AHCI.

I then managed to work through a few of the freezes using Windows 11 23h2 install. eventually got everything up and running. Revo cleaner to remove MSI chipset drivers, and loaded x870 chipset drivers only from the AMD driver page.  Gaming last night and everything went fine, just some CPU parking issues.
Shutdown/reboots still freezes in Windows 11 23h2. 
Safe Mode works fine with no freezes.

 

As soon as I go into device manager and scan for new devices, or do something related to suspend/sleep etc, it freezes again. so it could be more a AHCI / ACPI issue?  (removing all ACPI and AHCI devices in safe mode gets me a booting windows again)



--
Tried upgrading and fresh installing to Win11 24h2 today, now I'm back to square 1  lol.

Things that I tested , which didn't make a difference from other suggestions on forums:

-Bought a new motherboard, same model, to rule out any faulty pin's or peripheral issues.

-Expo on/off

-PBO On/off
-Only using 1 RAM Module, different slots etc.
-Tried a different SATA SSD, or a Samsung EVO SSD for Windows
-Testing with Kingston Fury RAM

-Different USB drive for Windows Install

-Clear CMOS using the reset buttons

MSI Support also provided an alpha Bios file newer than the support site, same issue.

 

Using a 8800G AMD CPU in this setup works fine, no issues.

Going to retry the Win11 23h2 for now, using power button every time the install freezes to get a working Windows again.

 

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vaalpens
Newcomer

Updating here in case it helps anyone. found a random Youtube tutorial that mentioned one of the possible fixes for Windows hanging during power transitions could be to go into safe mode. and disable power management on ALL the USB devices.  So this resolved my issue.

 

Still on Windows 11 23h2. During the fresh install there were lockups. So I just powered the PC down during each of them until I got to a working desktop.

 

To enable the old F8 option for Safe mode, run this in the Windows Repair/Recovery command line:

 

bcdedit /set {default} bootmenupolicy legacy
bcdedit /set {bootmgr} displaybootmenu yes
bcdedit /set bootmenupolicy legacy

 

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