PC Drivers & Software

[abrazive]

Hi,

So I'm having a lot of issues with my brand new gigabyte RX5600xt on my brand new build

R5 3600

Tomahawk Max

G.Skills 3200 16gb

EVGA 600 BR 80+

So to make it simple, the GPU only work on a fresh install of windows without any video divers.

I've tried;

Update 20.2.2

Udpate 20.4.2

Flash the bios to FA0 and F2 the original one was F60.

Switching the PCI-E in the bios to GEN3 and not auto.

Clear CMOS

All of these steps we're made on a fresh install at each time while uninstalling chipset with AMD clean utility. DDU the graphics driver, reboot, install graphics drivers, reboot, install chipset, reboot.

Upon restart, I get a blackscreen and the VGA EZ-Debug Led is on.

Any advice on what to do next.

Thanks,

[mickeekung]

I think you have to wait until 20.5.1 come out.

[abrazive]

Well, that is not very useful for a 4 month old card to wait for drivers again, no? SO everyone with this card suffer from this issues?

[hardcoregames_]

The BIOS is the culprit for the red LED being on. There are lots of problems with RAM and video cards.

[abrazive]

Thanks, for the reply. motherboard bios or gpu bios? are you saying that there is an incompatibility issues between my RAM and my GPU?

[hardcoregames_]

abrazive wrote:

Thanks, for the reply. motherboard bios or gpu bios? are you saying that there is an incompatibility issues between my RAM and my GPU?

I have personally seen lots of that in my studio

[abrazive]

Ok Thanls, I'll look into that

[mickeekung]

Many people said if's caused by PSU. Can you change it and try again?

[abrazive]

I don't have another one to try, i'll send the computer to another local shop because the first one said everything was ok but didn't test the parts, only re-format... we'll check all the components...

[Matt_AMD]

Have you tried updating the motherboard BIOS to the latest version?

If you have tried that it sounds like the GPU may be faulty. 

[abrazive]

Yes, I've tried Bios 7C02v36 and the issue was still there. Someone online says that the v35 was more stable so i'm runnning it now, but the problem is still there. I,m in support with Gigabyte and they says that the motherboard us faulty, and Msi says that the GPU is faulty

[Matt_AMD]

Can you try the GPU in a different system to test it? That should help determine which part (if any) is faulty.

[abrazive]

I've tested another GPU in the new computer and it worked fine, and old HD6850, with "up to date" drivers that i'm currentyl runnin in my work pc. Not boot issues. I sure can try to 5600XT in my old computer but I find it risky to crash my old working one

[Matt_AMD]

Can you try it in a different PCI-E lane than the first slot? Also put the PCI-E Gen to 3.0 on whichever lane you use.

[abrazive]

I've tried the 5600 in my old system I got a black screen on boot with 0_ in the bottom right. I didn't do the DDU so I've put the old one DDU And reinstall the 5600 in the old system. Black screen with 0_ in the bottom right

[abrazive]

Just did the pci-e to gen 3 and tried de two slots. same results, black screen on boot, or freeze on desktop in about 1 minutes

[Matt_AMD]

Please start your own discussion and do not hijack this one. 

[nelegal7]

I need to talk with an AMD employee. I'm desperate

[abrazive]

amdmatt Any developement on this situation? From what I see, this is only a cold boot problem, since when I sit in the bios and boot i can play games for 2 hours. except that while I'm idle, it will sometimes hang and crash, so cant use the computer for telework (? is that even the good word haha)

[Grinlex]

did you fix this problem? I have the exact same problem and I don't know how to solve it