PC Drivers & Software

[lilfock]

Fresh PC build im running a Ryzen 7 series cpu with a radeon 5700x and a asus x400f motherboard all components work well after updating my drivers for the motherboard i decided to download the amd tool to update my video drivers upon completion of the driver download my PC reset but after it gets passed the boot screen and the windows logo pops up my computer simply black screens almost as if the GPU just stops working so i rebooted in safe mode and went back to a previous backup i did earlier this morning. which is frustrating because i would like to update the drivers but fear i cant without this problem repeating itself... any ideas on how to work around or solve the issue? or just wait until a new driver update comes out..?

Windows 10 x64 bit OS

[pokester]

You need to have Windows fully up to date. Have all you other drivers especially chipset up to date. Have your bios up to date. Have the AMD GPU driver downloaded and ready to install. Make sure you disconnect your internet. Disable wifi or unplug from internet.  Usually when the AMD driver does what you are encountering it is a because Windows update interfered with installation trying to install a repository driver at the same time you are trying to install the driver from AMD disabling internet stops this. Run DDU from wagnardsoft_com from safe mode internet disable, follow the included instructions. This will clear all earlier GPU driver corruption, AMD uninstall only gets the drivers installed by AMD not repository leftovers. Now with internet still disable reboot normal and install the AMD driver. If this doesn't help then your issue is not typical and you should contact support: https://support.amd.com/en-us/contact/email-form

If a previous driver did work for you and still does, yes stick with it until a fix comes.