PC Drivers & Software

[Bob810]

Hello ,

I can't update the chipset drivers , i have an error message " unable to install amd chipset drivers the system configuration is not compatible with the installation of RAID drivers or applications"

I have Windows 11 professional it is up to date

AMD Ryzen 7 5700 G

MSI B550M A pro

Ge force rtx 3060

I can't uninstall the old chipset driver with windows , i get the message " No installable drivers were found ".

[elstaci]

Here is where you can download the Chip set drivers for your B550 Motherboard: https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

By any chance do you have RAID on your PC?

Try using MS Install/Uninstall Utility to remove all Non-Graphics AMD Drivers. If you PC does have RAID installed and enabled make sure not to delete any RAID drivers.

NOTE: I believe you should be able to update your AMD Chip set drivers even if you have RAID installed since the Chip set drivers doesn't have anything to do with RAID drivers.

You can download the MS Utility tool from here: Microsoft Install/Uninstall Tool 

[Bob810]

It does'nt work with Microsoft tool

[elstaci]

Do you have RAID installed?

[Bob810]

I do not think so.

[elstaci]

open Device Manager and see if you have any errors showing.

Also in Device Manager check the following category to make sure it is similar to what I have in mine:

Also try doing a CMOS CLEAR on your motherboard to reset BIOS back to its default settings. Maybe it is a BIOS setting causing the error.

This previous Reddit thread with the same type of error fixed his problem by disabling Windows Defender (Temporarily): https://www.reddit.com/r/AMDHelp/comments/fx2wqd/unable_to_install_the_newest_chipset_drivers/

This Tom's Hardware Forum thread in 2021 the User needed to CMOS CLEAR and install Windows again to fix the error: https://forums.tomshardware.com/threads/amd-chipset-update-error-system-update-is-required.3694719/

NOTE: this is the first time I see this type of error while trying to install AMD Chip Set package.

[elstaci]

Thanks for the update. Okay you don't have RAID driver installed.

I suggest you open a AMD SUPPORT ticket and ask them for their opinion from here: https://www.amd.com/en/support/contact-email-form

unless of the link's fixed your issue.

Run the following command line in a elevated Command Prompt or Powershell: SFC /scannow

This will check your Windows OS for corruption or missing files.

NOTE: Sorry I replied under the wrong person (myself) instead under your reply.

[Bob810]

I disabled Windows defender but no change

[Crimsom]

After a lot of research, I managed to do it:

1) Turn off all Windows Security

- Go to Virus & threat protection -> Manage settings -> Turn everything off

2) Log in to the Admin user (do not proceed if you are logged in as a normal user without admin privileges. Make sure you log in to the same admin user account that prompts for a password when you double-click the installer)

3) Set the system to English (United States)

- Go to Language settings -> Add a language -> Select English (United States) -> Mark it as the display language

4) Restart the computer

5) Set the Regional format to English (United States)

Here's the most surprising part:

It turns out I had customized the Regional format (through the old-fashioned Control Panel settings)

I had to:

6) Select any other Regional format

7) Then switch it back to English (United States) to reset it to the default, non-customized Regional settings for English (United States)

Restart the computer again

After doing all this, it magically allowed me to install everything!

Once the process was complete, I customized my Regional format back to my preferences >.<!