PC Drivers & Software

[bgalvezs]

Hi community!

I need help of some specialist in drivers radeon.

I have a DELL Inspiron 15 5000 series with AMD Radeon R5 M335. This graphic card, has the version 17.9.3 of the 09/2017 . When the system wanted update the driver, appear inmediatelly the blue screen with the message "Thread stuck in device driver" with 100% complete, the blue screen never disappeared and stopping system.

The S.O never started! I had perform to a restore of the system to a previous point.

I follow the documentation fo explain in this forum, according to link:

How to fix Windows 10 Thread Stuck In Device Driver error - Windows 10

http://troubleshooter.xyz/wiki/fix-thread-stuck-in-device-driver-windows-10/

But without sucess. Then, de-install the controller radeon and erased all controllers associated. This controller downloaded from web page official of AMD, but the last update 18.2.1 don't run and it caused the blue screen again with the same message. I think that version comes with factory failures so I urgently ask AMD to repair that version of the driver.

I'm attaching the print screen with tests, versions and error messages.

I hope your comments and thank you for your help in advance.

Braulio.

[kingfish]

It is very important to supply > INFORMATION REQUIRED WHEN POSTING A QUESTION

There are dozens of " DELL Inspiron 15 5000 " with different processors..Intel and AMD. Do you have a APU?

[bgalvezs]

Thank you kingfish!!!

My system:

• AMD Graphics Card
  • Make and model: AMD RADEON R5 M335
• Desktop or Laptop System
  • Laptop: Dell Inspiron 15Pro i5559-1480SLV.
• Operating System
  • O.S: Windows 10 Pro 64bit
• Driver version installed
  • Radeon Software 17.9.2 (Crash O.S when installed 18.2.1 version).
• Display Devices

Make and model, connection/adapter in use, resolution and refresh rate:

• 15.6-inch FHD Non-touch - 1920 x 1080 - 0.179 mm
• I have not others display devices additionals installed.

• Motherboard + Bios Revision
  • Make and model; Not Information (I can research ASAP)
• CPU/APU
  • Make and model number: 6th generation Intel Core i7 Processor
• Power Supply Unit  Make, Model & Wattage
  • Not Information (I can research ASAP)
• RAM
  • Amount of memory installed: Slots Two SODIMM slots Type Dual-channel DDR3L Speed 1600 MHz 16 GB

Thank you in advance!

Braulio.

[kingfish]

Try a clean install of the latest driver > Mobile

Clean Install AMD Graphics Drivers

[kingfish]

After you have downloaded all the things you need, disconnect from the internet before going through the installation procedure.

[bgalvezs]

Thank you kingfish​!!! I will perform your suggest and I will inform about this issue.

Best Regards,

Braulio.