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PC Drivers & Software

bggm
Journeyman III

Screen flashing + windows freeze in ASUS G17 G713RM laptop

Hello, I believe this may be a driver issue. I have ASUS G17 713RM laptop with Ryzen 7 6800H CPU that comes with integrated AMD Radeon Graphics. It comes with Nvidia RTX 3060 dedicated graphics, which is used by more gpu hungry apps and by games. I have Adrenalin Edition 23.12.1, but I'm pretty sure it happened earlier as well, just not as frequently. I have Windows 11, and everything seems to be up to date, including all the drivers that come from My Asus app. 

I have the following symptoms:

When in chrome and pages with videos, like youtube, screen sometimes flashes white when I hover mouse over the videos etc. In extreme cases, I had screen literally behaving like a stroboscope on a random page with embedded video player.

When I use Photoshop, screen occasionally flashes black for a split second, and lately my windows started freezing completely when I work in PS - still image, no reaction from the laptop, no key presses work, though the hdd diode keeps blinking. I need to hard power off. PS runs using dGPU, of course, but everything is displayed through iGPU. There's nothing in the event log prior to the issue, no BSOD, nothing. I saw entries in event log being recorded while in "freeze" when I decided to wait for about 15 minutes, but only in "app and services journal/asus/services/multiantena/operational". It doesn't freeze regularly, though lately it happened every day (interestingly, after the freeze, I start using Photoshop even for longer than before it, and nothing happens anymore, but then I shut it down for the night, and the next day it freezes again while I work in PS). It also never happened when I played games.

When I turn the MUX switch to "ultimate", which disables iGPU and makes the system use only dGPU, I haven't encountered either flickering, screen going black for a split second in Photoshop, or Windows freezing for like 2 weeks now... But it's not ideal, since dGPU drains much more power.

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Rishav_Das
Journeyman III

Hi. I have an ASUS TUF A15 laptop (Ryzen 7 6800H, RTX 3060 90W, 16gb RAM). I am having the same situation. No issue in "Ultimate" mode, but in iGPU, it randomly freezes. Only way to resolve is to hard Shutdown.

Any solution for this?

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