cancel
Showing results for 
Search instead for 
Did you mean: 

PC Drivers & Software

Jarsky
Journeyman III

Ryzen Master - AMD AutoUpdate - Root element is missing

Hi team,

 

I have Ryzen Master installed and AMD Chipset Drivers (X570 board). I dont use AMC or StoreMi.
It also installed this AMDAutoUpdate Scheduled task. The task pops up every 15 days which is fine; however the window never closes. 

On finally looking into it; I checked the logs (C:\ProgramData\AMD AutoUpdate\AMDAutoUpdate.log) and the updater has an error. 
01/05/2024 00:00:01:341 [1] AMD AutoUpdate Launched.
01/05/2024 00:00:02:170 [1] Root element is missing.
I checked the update Manifest: https://www2.ati.com/drivers/patch/ec1b73b4-bc2a-4ca1-8431-c514730dbd90/versioninfo.xml

And the latest Ryzen Master is version 2.12.0.2806
However my Ryzen Master version is stuck on 2.10.0.2227

I manually downloaded the latest version from: https://download.amd.com/Desktop/amd-ryzen-master.exe
Confirmed it updated to 2.12.0.2806 and recreated the scheduled task but AMDAutoUpdate.exe. 

I re-ran the AMDAutoUpdate and it still gets stuck with this error:
01/05/2024 09:52:31:580 [1] AMD AutoUpdate Launched.
01/05/2024 09:52:32:007 [1] Root element is missing.

This is annoying as the app just hangs there waiting and doesnt go away.

Can you please fix this, or if we can fix this advise us how. 
Or consider making this a service instead of a scheduled task; or integrate update checks into the Ryzen Master application. 

Right now the work around is to disable the task since it doesnt actually do anything as its constantly in error. 
This has been ongoing for a very long time: https://www.reddit.com/r/AMDHelp/comments/ya7qq9/amdautoupdateexe_opened_up_at_random_it_appears/

Ryzen 9 5950X | Asus ROG X570 Crosshair VIII Hero (Wi-Fi) | Corsair Dominator Platinum DDR4-3600 | EVGA RTX 3080Ti FTW3 | Corsair 980 Pro NVMe | Windows 11 Pro
1 Reply
Jarsky
Journeyman III

any update on this AMD? 

Ryzen 9 5950X | Asus ROG X570 Crosshair VIII Hero (Wi-Fi) | Corsair Dominator Platinum DDR4-3600 | EVGA RTX 3080Ti FTW3 | Corsair 980 Pro NVMe | Windows 11 Pro
0 Likes