PC Drivers & Software

[crkmanho]

Setup:

GPU: Powercolor RX480 AXRX 8G Reference x2 Crossfire

Monitor: Acer KG271 (via HDMI)

CPU: Intel i7-3960X

MB: Asus P9X79

RAM: 16GB DDR3-1600 (4GBx4)

OS: Win11 x64 22000.556

Driver: Adrenalin 22.3.1

Symptoms:

When the 10 min. screen power saving timer goes off, monitor attempts to shut itself off and goes out for a fraction of a second, but then comes back on immediately.

Stopping the "AMD External Events Utility" service (C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\atiesrxx.exe) makes this problem go away.

Never seen problems like this in any previous releases, so please look into it and find out what's going on, TIA!

[elstaci]

If you not a gamer you might want to disable this service.

According to this Tech site that service concerns Freesync:

[HamsterKaiju]

Setup:

GPU: MSI Radeon 6900xt Z

Monitors: LG 27" 27UD68-W (x2) and LG 32GP83B-B 32"

CPU: Ryzen 2700x

MB: ASRock x470 Taichi Ultimate

RAM: 32GB (16GBx2) DDR 4 2666MHz

OS: Win10 x64 19044.1586

Driver: Adrenalin 22.3.1

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Symptoms:

When the 10 min. screen power saving timer goes off, monitor attempts to shut itself off and goes out for a fraction of a second, but then comes back on immediately.

Stopping the "AMD External Events Utility" service (C:\WINDOWS\System32\DriverStore\FileRepository\u0377495.inf_amd64_58cc395c0bf03a26\B377432\atiesrxx.exe) makes this problem go away.

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I have the exact same issue. It started when I tested the last beta driver, and was resolved when I reverted to the last good driver (prior to 22.3.1). I had no issues on the older driver, but the issue returned as soon as I updated to 22.3.1. I don't see  AMD External Events Utility in my list of installed programs, so I am unable to test that suggestion.  Edit: I found an article that provides instructions to disable AMD External Events Utility and followed them. I successfully disabled the service, but 22.3.1 is still waking my monitors up from sleep.

[elstaci]

If you verified that the latest driver is causing that error and a previous driver works fine without any errors of that type I suggest you both open a AMD Support ticket to let them be aware of the issue with that service from here: https://www.amd.com/en/support/contact-email-form

That way they can try and replicate the error and come out with a fix in the new driver version.

[crkmanho]

Come to think of it, recently I've had recurring KERNEL_HEAP_MODE_CORRUPTION bluescreens dropped on me, and sometimes the AMD Software in the icon tray even has difficulty opening, both of which might also be attributed to this. I've applied the new 22.3.2 as of this writing, so I shall see how it goes...