Hello, my name is Luciano.
I bought an AMD RX 5500 XT video card about 2 months ago, the graphics worked correctly the first weeks of use, but suddenly a Windows 10 update caused my PC to freeze completely. After this event, every time I turned on the computer, in the system startup process, it would freeze, and the only solution I had is to restart the computer 4 times until I could start in safe mode. Once I was in safe mode I proceeded to uninstall the drivers for my video card, once this was done the Windows startup did not freeze, when installing the drivers again when the process goes halfway, my screen gets in black and does not return, I restart the computer and again the system freezes at startup.
I took the video card to a technician and he told me that it was not a problem with the board itself, but with the software, and I really don't know what to think, I've already tried making a CMOS, cleaning my pc, formatting Windows, using different versions of the operating system and drivers, update the BIOS and processor chipsets and nothing.
I need help with this problem, I don't know if it will be a problem with my GPU or with Windows or with the AMD drivers, I am open to hearing all kinds of opinions and solutions, although the only solution that I see viable now is to change the GPU because only what I'm getting are more and more problems that I can't find a solution or logic for.
PC Specs:
MOBO: MSI B450 GAMING PLUS
CPU: RYZEN 5 2600
GPU: RX 5500 XT
RAM: CRUCIAL BALLISTIX SPORT 8GB 3200MHZ DDR4
POWER SUPPLY: GIGABYTE PB500
Greetings and I hope I can fix this problem I'm having.
Luciano.
