Hello. For 15 days my pc "freeze" after the Windows logo at startup. I tried uninstalling the driver, reinstalling it, several times and with several versions. Nothing works. If I disable the graphics card in the devices, I have a display. However, I can not launch my games anymore. A computer scientist told me that it is a bug on the map and that it must be changed ... HELP !!!
I add here the dxdiag of my pc. Do not pay attention to the error 22 of the graphics card, it's me who disabled the card, this way the pc does not crash anymore. However I can not run any game or application a little greedy in calculations.
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System Information
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Time of this report: 11/9/2018, 21:39:58
Machine name: DESKTOP-QRNUH2C
Machine Id: {192A6D6B-E7CD-4324-B748-A608F4A2CD2D}
Operating System: Windows 10 Famille 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: French (Regional Setting: French)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 12/10/13 09:45:20 Ver: 04.06.05 (type: BIOS)
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8088MB RAM
Page File: 2783MB used, 6585MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
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Display Devices
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Card name: Pilote d’affichage de base Microsoft
Manufacturer: (Types d’écrans standard)
Chip type: AMD ATOMBIOS
DAC type: (C) 1988-2010, Advanced Micro D
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4044 MB
Dedicated Memory: 0 MB
Shared Memory: 4044 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Philips 247EL
Monitor Id: PHLC084
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys
Driver File Version: 10.00.17134.0001 (French)
Driver Version: 10.0.17134.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 21/06/2006 01:00:00, 63488 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}
Vendor ID: 0x1414
Device ID: 0x008C
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.17134.1:ROOT\BasicDisplay
Rank Of Driver: 00FB0000
Video Accel:
DXVA2 Modes: Unknown
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported
Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD ATOMBIOS
DAC type: (C) 1988-2010, Advanced Micro D
Device Type: n/a
Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30361462&REV_00
Device Status: 01802400 [DN_HAS_PROBLEM|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: 00000016 [CM_PROB_DISABLED]
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\amdxc64.dll
Driver File Version: 22.19.0162.0004 (English)
Driver Version: 22.19.162.4
DDI Version: unknown
Feature Levels: Unknown
Driver Model: Unknown
Graphics Preemption: Unknown
Compute Preemption: Unknown
Miracast: Unknown
Hybrid Graphics GPU: Unknown
Power P-states: Unknown
Virtualization: Not Supported
Block List: Unknown
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 24/04/2017 01:00:00, 1676224 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: Unknown
Device ID: Unknown
SubSys ID: Unknown
Revision ID: Unknown
Driver Strong Name: oem3.inf:cb0ae41481b42149:ati2mtag_R575DS:22.19.162.4:pci\ven_1002&dev_6810&rev_00
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
etc... it's so long...
Finally i've installed a new graphic card… MSI GEFORCE GTX 1050 Ti, uninstalled olds graphic card' drivers, and all is functionning now.
The problem could come from a bug on the graphic card with no issue, it's dead (comment from my computer scientist).
I got the exact same problem!
I have tryed to use a earlyer windows 10 version and tryed a earlyer AMD driver installation. But all combo's don't seem to work!
It seems to be that Windows 10 automaticly updates the driver required. If you disable (in safe mode) this driver under the ''display adapters'' in the device manager tab you will be able to start up your pc and use your pc as long as you don't need the driver to play games and stuff.
We need help!! there is more people having this issue!!!!