PC Drivers & Software

[Sunnyeti]

I have just updated my 7900xtx to 23.12.1, but after updating today the computer suddenly black screened. I restarted by connecting display port to motherboard, removed driver by DDU, and reinstalled it at Amd.com. I found out that the issue is caused by setting refresh rate at 240hz. 165hz, 144hz, 120 hz, 75 hz, and 60 hz all works. Anyone else experiencing the same issue?

[Wesbro64 · Accepted solution]

Interesting conclusion! I too have had this issue on a 7900 XTX, so have a few others on this thread:

https://community.amd.com/t5/drivers-software/amd-23-12-1-black-screen-every-time-on-windows-start-a...

I temporarily fixed the problem, thanks to u/Medium-Biscotti6887 on r/amdhelp, by disabling VRR on my monitor in my monitor's settings (Omen 27qs) which still allows me to use 240 hz. This is useable, sure, but not ideal. I hope this gets fixed ASAP.

[Wesbro64]

Worth noting, OP on the thread linked has a 180hz monitor-- So I guess this isn't just a 240hz issue.

Doing all of this deduction work for free, I better get a position opportunity from AMD in my inbox...

[Sunnyeti]

Same monitor! Turned Adaptive Sync off and it works! thanks.

They need to fix this ASAP!

[icepicktonyTX]

I am experiencing the same issue with my 7900 XTX, black screen after installing the latest update and monitor is running at 165hz. However, I found that when I moved my monitor from display port 1 to display port 2 I have no issues. Has anyone else experienced this? If not could this be a separate issue? 

System:

Monitor - ASRock Phantom Gaming 34" 2K (3440x1440) 165hz Curved 

GPU - XFX Speedster Merc310 Radeon RX 7900 XTX

CPU - Intel Core i9-13900KF

Motherboard - MSI PRO Z790

Memory - Corsair Vengeance RGB 32GB (2 x 16GB)

Hard Drive - Samsung 980 Pro 2TB SSD

OS - Windows 11 Pro 23H2