PC Drivers & Software

[cablenexus]

Dear support team,

Two games I have in my Steam library from Kube Games and Slitherine won't start anymore after installing any of the 21 series AMD drivers.

Those games both worked fine with any driver version until the last 20 series. Agressors Ancient Rome and Imperiums Greek Wars are the game titles.

In the Steam forums and Discord I read everyone has the same problem, except Nvidia users. The developer advices us to install the older 20 series driver.

I did exactly as you told me to do in the e-mail. I attached all DXDiag files from the driver that worked, the proof that I used DDU to uninstall any AMD driver and the DXDiag of the latest 21.5.2 driver.

The mentioned games crash on loading back to the games launcher. With the 20 series driver (and everything the last seven years) the game worked fine.

The dev is able to provide you with a free Steam key for the game if needed for troubleshooting.

Thank you very much for support.

[willgamer47]

Dear AMD,

This problem was caused by your updates and cannot be worked around by the game developer. It's been 6 months.... please fix!

[Normalhuman78]

If the problem only started after you updated your drivers, you could try regressing them to a previous version, which you can find on the AMD website https://www.amd.com/en by searching for your card's name, going to the result, and scrolling down to just below all the available drivers where there will be a link to take you to the previous versions.

[cablenexus]

After a few months the issue seems to be fixed for players able to install the latest 21.6.1 driver. The bug that caused the game to crash is solved. However the 21.6.1 driver isn't available for the R7 card I use. Is there any change the 21.5.2 driver for the R7 will updated to the 21.6.1 driver anytime soon? Thank you.

[cablenexus]

One month has passed and still the situation is the same.

Games were working fine with my AMD R7 card until the 21.5.2 driver update and since the mentioned games won't start anymore because a bug in AMD software.

Newer cards already received a new update with the 21.6.1 driver and other players and as I can learn from forum posts can play the games again since the bug is fixed.

But for the R7 card the driver isn't updated anymore since May. Do the R7 card gets any updated driver soon that is comparable with the 21.6.1 driver with the bug fixed or not? Thanks in advance.

[Rikimaru]

Not expecting a reply, but did you end up solving it? 

I'm getting the same on an RX 6600

[peruka93]

Hey, if you are getting any issues with OpenGL games, please provide the following information so that we could quickly reproduce it and fix:

- game title(s) and version plus link to the game(s) (e.g. from Steam)

- in-game graphics settings 

- OS version 

- driver version

- in-Adrenalin-Panel settings (if not the default)

- your GPU and CPU 

Thanks,

[Rikimaru]

Tomb Raider 1-3 Remastered: https://store.steampowered.com/app/2478970/Tomb_Raider_IIII_Remastered_Starring_Lara_Croft/

Darkest Dungeon: https://store.steampowered.com/app/262060/Darkest_Dungeon/

Graphics settings cant be changed in either of these games.

OS: Win10 64bit

Driver: 24.10.1 (but the issue persists on all versions after 24.1.1)

Default Adrenaline for both games.

RX 6600 and Intel i7

Would you like fries with that

[peruka93]

What issue(s) do you observe exactly? 

Because internally we cannot reproduce any issue with those games.

Maybe you could share some screenshots or recorded video of the issue(s)?

Have you tried to fully uninstall the driver with either:

AMD Cleanup Utility https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html 

or

Display Driver Uninstaller (DDU) https://www.guru3d.com/download/display-driver-uninstaller-download/

and reinstall the most recent driver once again?

[Rikimaru]

It's a CTD on app start up. 

So the app starts up with a black screen and it immediately crashes before rendering any graphics.

Video:

Yes I used the Cleanup Utility and the only change I observed after reinstalling the latest patch was all my Adrenaline settings where deleted -_-

[tsamolotoff]

game title: Wolfenstein New Order, current version from Steam

game settings: N/A, black screen after launch, intro video sound is heard in the background

OS version: Win10 22h2, all latest patches applied

driver version: 24.10.1

driver settings: all default

GPU: Asrock 6900xt Phantom gaming 

CPU: AMD Ryzen 7950x3d

Other games: Project Diablo 2 (or vanilla Diablo 2 with D2GL mod), Half Life Opposing Force (latest version from steam) - all crash on startup with GL initialization error. Also, GLview from Realtech VR (latest version from their site) does not show any information on OpenGL. 

All of these games work fine with 24.5.1 or atioglxx / atio6axx from that driver package. 

[goodplay]

I just installed Wolf.:TNO, no problem launching/playing.

Same with HL:OF. Do you have HL1 installed & working?