PC Drivers & Software

[LittleMan]

AMD Ryzen 5 5600

MSI B550-A

SMBIOS 2.8

AMD Radeon RX 6500 XT

Driver version 31.0.24033.1003

16GB RAM

MSI Spatium M461 4TB NVME SSD

550W Be Quiet PSU

Windows 11 23H2 22631.3737

Self built from new about 18 months ago.

I have encountered a major problem with my computer setup from around 20th May this year (or just before.) Basically, the displays goes black all of a sudden. The displays show a "No Signal Detected" warning then go into standby. The computer fans speed up momentarily, then slow down to "normal" speed. The computer remains running with no display showing. Nothing brings the displays back into connecting with the graphics card, until I reboot the computer.

On reboot, the main monitor (not the secondary monitor) starts working with the generic Microsoft drivers. The Radeon display adaptor driver has been disabled by Windows with code 22 device status. If I uninstall that driver and reinstall via scan for hardware changes , then the Radeon display driver takes back control, and both monitors then display properly. ... But same issue reoccurs again, and again, and again, every day and usually several times a day as well.

Dxdiag reports "No problems found."

Switching to single monitor only does not resolve the issue. I haven't touched any cables. The configuration was working, now it isn't.

The problem originally occurred when launching a game. Then several days later, the problem "spread" and affected all games and the windows desktop and Internet use. I can no longer launch any of my games as the problem kicks in upon game launch/game start menu sequence. Tried clearing out the Steam Cache and Verifying game file integrity. Tried running a long Full Scan (Microsoft Defender). Scan reports "No current threats."

What is causing this to happen all of a sudden? How to fix?

[BinyAMD]

I have exactly the same problem with the same graphics card, I wish someone had an idea so I don't have to rule out the gpu as the first option

[juanmsastre]

Any solutions? Maybe a warranty claim?

[LittleMan]

Re: "Any solutions?"

Since Original Post I have tried the recommended solutions, here:

(1) Solved: livekernel event 141 on windows 10 64 bit - AMD Community

as I recently discovered that symptoms on my machine also include many Event ID 141, livekernel atikmpag.sys.

The posted solutions did not work, but there again I don't get a single Blue Screen on my Win 11.

Also if I leave the Radeon driver disabled, the system uses the Generic MS driver. Under these circumstances no fault occurred for weeks. Then, suddenly, the same no signal/black screen started appearing on that driver, too.

**EDIT:** I also tried a Repair Install via Windows Update, and that didn't fix issues either.

Re: "Maybe a warranty claim?"

Now I am stuck with the issue occurring on both Radeon and MS Generic drivers , and I have tried every s/w fix I know. So I am rapidly converging on this conclusion. The RX 6500XT has a 3 year warranty, so it might work, thnx, although I would have liked to diagnose if it is motherboard, PSU(PCIe) or GPU issue first ... But the fact is, the Graphics is the bit that connects to the monitors, and that is where I am seeing the reported issues.