PC Drivers & Software

[DougO]

After having gone thru 5 sessions of reinstalling the OS from the disk image, I have concluded that it is the Adrenalin/drivers updates from the AMD support page (https://www.amd.com/en/support/download/drivers.html)  that causes my microphone to disappear. Is it some sort of web based tool that determines what drivers and updates I get? MSI tells me that I should not update Adrenalin - a less than helpful solution. Brand new MSI Stealth A16 AI+, Ryzen AI 9 365, Radeon 880M, 32 g ram. How can I update Adrenalin/AMD software without making mic disappear?

[elstaci]

Go to Windows Settings - Sound and see if Windows is recognizing your Microphone or if another Microphone is selected as your main Microphone.

If you Mike isn't selected go ahead and select it and see if it works now. Possibly you may have more than one Mike in your PC.

Here is how my Windows 11 Windows Setting - Sound looks like:

[DougO]

While i appreciate the info, my problem is a little more involved. In the OOB state in which I originally found my computer, the Settings, System, Sound information showed only an AMD microphone array as the microphone input. After updating Adrenalin, that setting showed 'no input found.' Several calls to tech support at MSI and Microsoft lead to the same result - re-image from image partition. Needless to say, 5 times of having to do this to recover the microphone is ridiculous. And it does not solve the problem. MSI support forum help says 'don't update Adrenalin - just use Windows Update.' Ridiculous also. I cannot believe that I am the only one with this problem.

[DougO]

Any further suggestions? I actually feel I need real time tech support from AMD for this problem - it's their microphone and software that causes the problem.

[elstaci]

Then open a AMD SUPPORT TICKET from here: https://www.amd.com/en/forms/contact-us/support.html

Found out you PC is a Laptop and not a Desktop PC.

When I go to AMD Download page for the Ryzen AI 9 365 driver and click to show all the AMD Graphics drivers available nothing happens. No drivers shows up.

When I do to AMD Download page for Graphics there are no 880m listed: https://www.amd.com/en/support/download/drivers.html

So I would open the AMD Support ticket and see if they can direct you to the correct AMD Mobile Graphics driver for your AMD AI processor.

Went to MSI Support but there are several models of laptop for you Make: https://www.msi.com/Laptop/Stealth-A16-AI-plus/support

Go to the Laptop Model you have and see all of the AMD drivers listed for your laptop to download including the AMD Mobile Graphic driver and AMD CHIPSET Drivers.

If the MSI OEM AMD Drivers still doesn't fix your microphone issue I would also open a MSI SUPPORT Ticket to see if your Laptop motherboard has a separate Audio or Microphone driver to download.

[DougO · Accepted solution]

AMD tech support told me not to use Adrenalin to update software, and to only use MSI app to do so. Because using AMD Adrenalin will cause problems. So that's what I will do.