Hi,
I recently had a problem with AMD Software: in the “Gaming” > “Graphics” tab, I can't change any of the settings except “Radeon Super Resolution”, “Radeon Anti-Lag”, “Radeon Boost”, “Radeon Chill” and “Radeon Image Sharpening”.
I've noticed that when I do a Factory Reset, the software crashes with an error visible on the Windows Event Viewer:
Faulting application name: Radeonsoftware.exe, version: 10.1.2.2026, time stamp: 0x66c8ad5f
Faulting module name: ucrtbase.dll, version: 10.0.27695.1000, time stamp: 0xc32dd197
Exception code: 0xc0000409
Fault offset: 0x000000000000f548
Faulting process id: 0x1510
Faulting application start time: 0x1DB0F2BF28AF5CD
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: bc89c863-0fbe-4ae7-8c81-95bc25266319
Faulting package full name:
Faulting package-relative application ID:
Here's what I've tried:
- Uninstall all AMD drivers (including AMD Chipset) using DDU and AMD Cleanup Utility to reinstall them (in Safe Mode).
- Reinstall all Visual C++ Redistributables
- Reinstall Windows without file loss
- Disable GPU Scheduling
- Reinstall Xbox and disable Game mode
- Perform DISM and SFC commands
- Install a version prior to AMD driver 24.8.1 (in this case, 24.6.1)
Here are the components of my computer:
- CPU: AMD Ryzen 5700X (AM4)
- GPU0: AMD Radeon RX 5700 XT (Sapphire Nitro+) / AMD Drivers 24.8.1
GPU1: Nvidia GTX 1050 TI - RAM: 48 GB DDR4
- OS: Windows 11 Pro N build 27695
- Motherboard: Aorus B450 Pro
- (Secure Boot: Yes)
Thank you very much if you can help me. If you need more information, please let me know.
PS: Video of the issue
PS2: I solved the ucrtbase problem by doing the dism command from a usb key. But the settings issue remains.