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PC Drivers & Software

Nertho
Journeyman III

I want to help - Display driver amduw23g stopped responding and has successfully recovered

Computer Specs:

Motherboard:
ASUS PRIME X470-PRO, BIOS Version 6210

Memory:
Corsair Vengeance RGB Pro 32BG (8GB x 4) 3600MHz

Processor:
Ryzen 7 5800X3D

Video Card:
Old: Radeon RX 5700 XT
New: Radeon RX 7900 XT

Power Supply:
Corsair RM750x

Monitor:
1. LG 27GP83B (Primary)
2. Gigabyte G27QC (Secondary)

I've had my Radeon RX 5700XT since September 2019, upgrading from the other guy's 1070. I've never had an issue, maybe a crash here or there, but never anything that frustrated me. I decided to upgrade to the 7900XT since getting 30 FPS in World of Warcraft (on max settings) and upgrading my monitor to a 165Hz panel isn't really my idea of a great gaming experience. Ever since I installed the 7900XT, I've been getting the dreaded "Display driver amduw23g stopped responding" crashes. I thought it was totally random as I had never been able to recreate the issue, but I found a spot that crashes with the 7900XT but not the 5700XT. Here's a link to a video I recorded with my phone:

https://youtu.be/uhFtB_5Pty8

This only happens for me when I play WoW, but looking thru posts about this issue, there are other games that people are having this issue with. Are there any logs or dmp files or anything I can submit to help figure out what is going when this happens?

Steps that I've taken to try and fix this issue are:

1. Made sure my drivers were up to date.
2. Uninstalled the driver using the AMD Cleanup Utility.
3. Installed only the driver without the Adrenalin software.
4. Reinstalled Windows 11 with all updates and then installed Amd chipset software 5.08.02.027 and the Adrenalin 23.11.1 drivers.
5. Turned on/off Smart Access Memory
6. Tried the registry entries people have discussed in forum posts, mainly the TDR entries.
7. Submitted several AMD bug reports using the bug report tool.

3 Replies
reav
Journeyman III

I have the same error but trying to play World of Tanks. Tried everything, literally. Reinstall Windows, uninstall Windows updates, change from windows pro to home edition, change drivers, edit registry etc and still no solution to this day. That's so irritating because the game is literally unplayable. Sometimes it crashes after 5 minutes, sometimes after 20.

AlexLooN
Journeyman III

I have the same problem on my rx 5700 xt, fps is lower than nada in games but sometimes it crashes with a driver error, but here is a screenshot of the device manager, I have it on clean Windows, the default bios on the motherboard

Screenshot_1.png

0 Likes
Draxirch
Miniboss

Seeing so many with this issue makes me sad.

AMD you seriously need to look at the bigger picture here.

0 Likes