Computer: HP Pavilion dv6 (dv6-3138eo) [XD601EA]
OS: Windows 10 Pro x64
BIOS: F.29 (latest?)
Hello,
Recently found a very old computer in a storage unit owned by my tenant association and thought I could spice it up a bit by adding RAM (it currently has 2*2GB now and supports 2*4GB) and an SSD (currently has a mechanical HDD which is painfully slow). It is only going to be used for word processing and light browsing so it should be fine.
It came with Windows 7 and I went ahead and installed Windows 10 (Pro x64).
"Device Management" report all devices as "OK" except for two unknown devices and the graphic card(s?):
("Bildskärmskort" = "Display Adapters")
"AMD Mobility Radeon HD 5000 Series" reports:
"Windows has stopped this device because it has reported problems. (Code 43)"
Hardware ID: PCI\VEN_1002&DEV_68C1&SUBSYS_1440103C&REV_00
"ATI Mobility Radeon HD 4200 Series" reports:
"No drivers are installed for this device"
Hardware ID: PCI\VEN_1002&DEV_9712&SUBSYS_1440103C&REV_00
I've tried to find drivers that work but when trying to launch the "Radeon"-icon in systray I get this error:
"No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."
HP doesn't have any drivers at all for this computer anymore and by pure luck I was able to find the last (?) BIOS-update (F.29) on a third-party website.
Any ideas on how I can get the display adapters working (to find the correct drivers)?
I am leaning that it is also a chipset issue since I guess one display adapter is the integrated GPU and another is the dedicated GPU?
Best Regards - Karl, Sweden
Update: The missing devices was a driver for the fingerprint sensor and HP 3D Driveguard:
Solved: Driver for ACPI\VEN_HPQ&DEV_0004 and US... - HP Support Community - 8025070
so nothing related with chipset or the graphics.
