PC Drivers & Software

[ronel]

I have a dell 5770 with AMD530. After the latest bios update my games are crashing

I have attached screenshots of the system. Can this be a hardware issue or a driver issue?

I have reinstalled AMD software

Any help will be appreciated.

[_someone05]

I have the Inspiron 5570 Version with 530 Radeon and started getting crashes while playing CSGO after the latest DELL BIOS update. Do you by chance get the same error where the graphics freezes for 5 seconds and then sound resumes and you could move and do things but the screen is still frozen.

[ronel]

Yes, the exact same error in CS GO and APEX Legends. Did you get the solution for this issue?

[pokester]

Make sure to report this issue directly to AMD: Support Ticket Process | AMD 

Also let the support team of your motherboards maker know.

[ronel]

I Contacted Dell. who has the worst support ever. The so-called technicians don't understand the issue

[pokester]

I'm sorry that sucks. Bad support seems to be the norm these days. 

[ronel]

I tried resetting windows but still no luck. The same issue persists.

[czp88]

The problem is solved at Dell community.
Link: Solved: Games crashing on Dell 5770 since bios and windows update - Dell Community