PC Drivers & Software

[vudinhsy0]

i have downloaded the 19.12.3 from the amd website, but to the installing step, i choose Factory Reset and then continue, at the final of  the installation, it shows that i have "something" encountered and the installation has been failed. i tried and tried everything that the Technicall Supporter advices, but nothing changes, i've tried to install the older driver like 19.11.3 but still the 1603 error. 

i mailed technical suppport but still no answer by now.

does anyone have the same problem? does someone know the solution, please help me!

Thank you so much

[vudinhsy0]

hello? is there any technicians or some kind of?

[merlin6r]

Hi, yes we're all having problems with 91.12.2 and 19.12.3

We've gone back to 19.12.1 which should work fine. 

[wolfreign1272]

Tried that, didn't work. Now all prior drivers wont install at all. WTH

[demofusion]

Been having exactly the same problem for a couple of days now. Tried everything, nothing worked.

Let's hope there is a solution, or at least a workaround.

[wolfreign1272]

gimme your most recent install log, I might be able to figure it out.

[demofusion]

Very belatedly, thank you for the reply. I was away and didn't see your answer in time.

After many unsuccessful attempts at installing 19.12.3, I reverted to the previous version. It also had some problems but in general it worked.

The latest version, 20.1.1, installed without a hitch.

EDIT - Now I just saw there is another new version, 20.1.3. Let's see how this goes...

Again, thank you!

[demofusion]

Okay, 20.1.3 also installed flawlessly.

So it appears the problem was specific to 19.12.2 & 19.12.3.

[wolfreign1272]

Have the same issue and even after doing all the solutions they suggest, I still get the same error. I am stumped.

[wolfreign1272]

I attached all the files pertaining to my failed install. As far as i can tell, it does install the actual drivers but not the software. Here is the end of the log in quotes:

"

2019-12-25::20:28:35::123 PackageMan::installPackages :379 ---PackageMan -> Starting the install of AMD User Experience Program Installer......

2019-12-25::20:28:37::672 PackageMan::installPackages :471 ---PackageMan -> Install of AMD Display Driver is successful.

2019-12-25::20:28:37::677 PackageMan::installPackages :379 ---PackageMan -> Starting the install of AMD HDMI Audio driver......

2019-12-25::20:28:40::046 PackageMan::installPackages :471 ---PackageMan -> Install of AMD HDMI Audio driver is successful.

2019-12-25::20:28:40::046 PackageMan::installFailedPackages :179 ---PackageMan -> Starting the install of AMD Settings......

2019-12-25::20:28:40::047 PackageMan::installFailedPackages :179 ---PackageMan -> Starting the install of AMD Settings......

2019-12-25::20:28:40::047 PackageMan::installFailedPackages :179 ---PackageMan -> Starting the install of AMD WVR64......

2019-12-25::20:28:40::222 SummarizeInstallFailures :1160 ERROR AMD Settings W-06-2U03-000-002-193-001-00-25 failed with error code: 1327 Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.

2019-12-25::20:28:40::222 SummarizeInstallFailures :1160 ERROR AMD Settings W-10-0U01-000-002-192-001-00-25 failed with error code: 1327 Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.

2019-12-25::20:28:40::222 SummarizeInstallFailures :1160 ERROR AMD WVR64 W-10-0U01-000-002-227-001-00-25 failed with error code: 1327 Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.

2019-12-25::20:28:40::308 InstallMan::performMyState :1404 ERROR --- InstallMan -> Caught an AMD Exception. Error code to display to user: 1603. Debug hint: "Install failure."

"

Maybe install as administrator? I tried that and it didn't work so I am not entirely certain.

[wolfreign1272]

hate to say it but my issue was actually different from yours. the actual error code for yours is 186. Look up the error code and from there you can figure out a solution. Also, dont try to install in safe mode, tried that multiple times and it'll just give you that error code over and over again. if its saying 1603 error, go into the install log and take a look at the error codes that build up to that, only then you'll find the root cause.

[wolfreign1272]

if you look at my post above, you'll notice it spitting back error code 1327, you look it up and that was the REAL reason I couldn't install. funny stuff eh?

[wolfreign1272]

And yes I was finally able to install the software.

[zamanbey]

How did you install it?

[stvoider]

I don't know how they did it, but I had to create a computer user account that had a password, add it to the administrators group, and did a 'run as' that user on the installer. My main PC account doesn't have a password so that's what it was complaining about in my instance.