PC Drivers & Software

[marinab]

Hello everyone,

I have Dual AMD Card A8 Radeon R5  R7 AMD 265,  my  problem is, since Adrenalin came out  my  Graphics card is not switching from R5 to R7 anymore event though i have  the game profile set to  high performance. It gives me very  bad Graphics,  Jagged edges and low Quality Images, If i  update to the   newest  driver it does switch to R5 to R7,but as soon  as i open the  Game  it crashes after  5 min  and then  about every 10 min again.  ,  if i install the  recommended Driver 18.5.1  and open the Game it says  Graphics has changed from R7 to R5 wich  gives me  low quality Images... I hope i explained it so someone can understand  and help me with this problem..

Thank You in advance!

Message was edited by: Matt B

Edit title

[kingfish]

Sounds like you have a laptop with a APU...and we need more specific information. Please furnish INFORMATION REQUIRED WHEN POSTING A QUESTION

[marinab]

  Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: Acer

             System Model: Aspire E5-551G

                     BIOS: V1.15 (type: UEFI)

                Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7114MB RAM

                Page File: 4340MB used, 4566MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

[marinab]

Display Devices

---------------

           Card name: AMD Radeon(TM) R5 Graphics

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x1318)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_1002&DEV_1318&SUBSYS_08641025&REV_00

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 4566 MB

    Dedicated Memory: 1009 MB

       Shared Memory: 3557 MB

        Current Mode: 1366 x 768 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.573742,0.346203), Green(0.341320,0.595227), Blue(0.161633,0.115734), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: CMN15BE

         Native Mode: 1366 x 768(p) (60.003Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1404 (English)

      Driver Version: 15.201.1101.0

         DDI Version: 12

      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.0

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Not Supported

          Block List: No Blocks

  Catalog Attributes: N/A

   Driver Attributes: Final Retail

    Driver Date/Size: 8/6/2015 2:00:00 AM, 1472992 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-5058-11CF-E976-6E28BEC2C535}

           Vendor ID: 0x1002

           Device ID: 0x1318

           SubSys ID: 0x08641025

         Revision ID: 0x0000

  Driver Strong Name: oem35.inf:cb0ae41458311746:ati2mtag_Kaveri_Mobile:15.201.1101.0:pci\ven_1002&dev_1318&subsys_08641025

      Rank Of Driver: 00D10001

         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

[marinab]

I don't see the thing is  pasted a few min ago, so i will post it again and am sorry in advance if i double post it !!

System Information

------------------

      Time of this report: 9/23/2018, 19:08:52

             Machine name: DESKTOP-SONCV7V

               Machine Id: {B07CD79E-7F44-492B-BEE6-743D06F9509F}

         Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: Acer

             System Model: Aspire E5-551G

                     BIOS: V1.15 (type: UEFI)

                Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7114MB RAM

                Page File: 4340MB used, 4566MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

---------------

           Card name: AMD Radeon(TM) R5 Graphics

        Manufacturer: Advanced Micro Devices, Inc.

           Chip type: AMD Radeon Graphics Processor (0x1318)

            DAC type: Internal DAC(400MHz)

         Device Type: Full Device (POST)

          Device Key: Enum\PCI\VEN_1002&DEV_1318&SUBSYS_08641025&REV_00

       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

      Display Memory: 4566 MB

    Dedicated Memory: 1009 MB

       Shared Memory: 3557 MB

        Current Mode: 1366 x 768 (32 bit) (60Hz)

         HDR Support: Not Supported

    Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

     Color Primaries: Red(0.573742,0.346203), Green(0.341320,0.595227), Blue(0.161633,0.115734), White Point(0.313977,0.329602)

   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

        Monitor Name: Generic PnP Monitor

       Monitor Model: unknown

          Monitor Id: CMN15BE

         Native Mode: 1366 x 768(p) (60.003Hz)

         Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1404 (English)

      Driver Version: 15.201.1101.0

         DDI Version: 12

      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

        Driver Model: WDDM 2.0

Graphics Preemption: DMA

  Compute Preemption: DMA

            Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Not Supported

          Block List: No Blocks

  Catalog Attributes: N/A

   Driver Attributes: Final Retail

    Driver Date/Size: 8/6/2015 2:00:00 AM, 1472992 bytes

         WHQL Logo'd: Yes

     WHQL Date Stamp: Unknown

   Device Identifier: {D7B71EE2-5058-11CF-E976-6E28BEC2C535}

           Vendor ID: 0x1002

           Device ID: 0x1318

           SubSys ID: 0x08641025

         Revision ID: 0x0000

  Driver Strong Name: oem35.inf:cb0ae41458311746:ati2mtag_Kaveri_Mobile:15.201.1101.0:pci\ven_1002&dev_1318&subsys_08641025

      Rank Of Driver: 00D10001

         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

        D3D9 Overlay: Not Supported

             DXVA-HD: Not Supported

        DDraw Status: Enabled

          D3D Status: Enabled

          AGP Status: Enabled

       MPO MaxPlanes: 1

            MPO Caps: Not Supported

         MPO Stretch: Not Supported

     MPO Media Hints: Not Supported

         MPO Formats: Not Supported

    PanelFitter Caps: Not Supported

PanelFitter Stretch: Not Supported

[marinab]

It this  all you need  or more ?

  Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                 Language: English (Regional Setting: English)

      System Manufacturer: Acer

             System Model: Aspire E5-551G

                     BIOS: V1.15 (type: UEFI)

                Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                   Memory: 8192MB RAM

      Available OS Memory: 7114MB RAM

                Page File: 4340MB used, 4566MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.17134.0001 64bit Unicode

[kingfish · Accepted solution]

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

Laptop graphics update...How to

Clean Install AMD Graphics Drivers

[marinab]

Hi Kingfish,

I did what you  posted and it  still does the same ,it sets my graphics  on R5 instead of R7. If i  try to take  high resolution Pictures in a game it  gets stuck and eventually crashes, also  i can't seem to find  where to turn off the auto updates in windows 10  , So i really do not know what else to do!

Thank you so much for all your help!

[kingfish]

Do you have the Win10 Home version...or Pro?

One or more of these methods > Windows 10 Help Forums

[marinab]

I have a  windows Home version and  saw it on the page you posted , and  the option  to disable the update is not there

[marinab]

In this last post i  did find a way to disable auto updates thank  you!