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PC Drivers & Software

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Journeyman III

Complete driver corruption upon alt-tabbing on rx6800XT

Good afternoon,

Lately I've been having issues after alt-tabbing to another window, sometimes one that is displaying video, as the sticky post suggests. issue is as follows:

- Alt-tabbed while playing Genshin Impact or Honkai Star Rail to a Firefox tab with video playing.

- Complete blackscreen and driver corruption, a message appears to submit feedback to AMD, that erases itself instantly as it no longer recognizes an AMD card.

- Graphics card no longer recognized.

- Have to reinstall drivers.

In order to try and fix this problem I have tried to turn off XMP, and rollback to previous drivers. Alas, none of this worked, even on older versions my drivers keep on crashing.

Thank you for reading, would appreciate any help on solving such failures, which keep my system unusable for playing some games.

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3 Replies
Earnhardt
Grandmaster

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ThreeDee
Paragon

List complete PC specs including make/model of power supply

Latest BIOS installed for your motherboard?

Do you have the latest chipset drivers installed from either AMD.com or Intel.com?

Is your Windows install up to date?


ThreeDee PC specs
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Bio
Journeyman III

  • AMD Graphics Card Make & Model
    • RX6800XT MIDNIGHT BLACK EDITION (AMD Limited edition)
  • Desktop or Laptop System
    • Dektop
  • Operating System
    • Windows 10 64bit 19045.2846
  • Driver version installed
    • Radeon Software Adrenaline 23.4.3
    • Intel Driver 31.0.1001.4314
  • Display Make and model and connection/adapter in use, resolution, and refresh rate.
    • Samsung Odyssey G5 LC27G55TQBUXEN 27" QHD 1ms 144Hz
    • AOC 2470W1E
  • CPU/APU Make and model number
    • Intel i5 11600
  • Motherboard Make & Model + Bios Revision
    • Mobo:MSI MAG B560M MORTAR WIFI. Version 1.90.
  • Power Supply Unit Make & Model + Wattage
    • PSU: DeepCool DQ 750-M-V2L 750W ATX12V/EPS12V 80 Plus Gold Modular
  • System Memory Make & Model + Frequency
    • RAM: Crucial Ballistix Max 2x8GB (at 2666MHz)
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