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Information Required When Posting a Discussion

Information Required When Posting a Discussion

Please:

  • Search the forums for existing discussions which may contain a solution to your issue before creating a new discussion.
  • Use a title that accurately summarizes your issue. Do not use titles like “Help Me” or “Driver issue”.
  • Post your discussion in the appropriate board for a faster and more helpful response.

When creating a new discussion, please provide as much detail as possible describing your issue, including the steps to reproduce the issue.

Below is an example of the essential information to provide when posting a new discussion.

Describe your system:

  • AMD Graphics Card Make & Model
    • Radeon VII
  • Desktop or Laptop System
    • If a laptop, Make and Model of the Laptop
  • Operating System
    • Windows 10 64bit 1909 Build
  • Driver version installed
    • Radeon Software Adrenaline 20.10.1
  • Display Make and model and connection/adapter in use, resolution, and refresh rate.
    • Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
    • One line for each display device connected
  • CPU/APU Make and model number
    • Ryzen 5 5600X
  • Motherboard Make & Model + Bios Revision
    • Asus X570 Prime Pro BIOS 2802
  • Power Supply Unit Make & Model + Wattage
    • Seasonic Focus 750W Platinum
  • System Memory Make & Model + Frequency
    • GSkill Trident Z RGB 3200Mhz CL14 2x8GB

 Describe your issue:

  • Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.
  • Details about applications/games affected (including version number)
  • Graphical settings used in the application/game (resolution and 3D settings)
  • If possible, include a screenshot or video link of the issue
Version history
Revision #:
3 of 3
Last update:
2 weeks ago
Updated by:
 
Contributors