PC Drivers & Software

[myne00]

Hi AMD,

Two problems.

1) Any driver after 18.7.1 causes that message on every boot.

2) If "AMD external events" service is disabled to fix that message, resuming from sleep results in the login screen appearing, logging in, and then the screen going black. The screen can be restored with a program called restart64.exe (which restarts the gpu drivers) and a hotkey.

Since the second only matters if the first is worked around, I decided to figure out when it started.

First: hardware.

z390, 8700, rx580

Drivers tested by... random narrowing down.

17.12.2 drivers don't have the issue.
18.3.2 nope.
18.12.3 yep
18.11.2 yep
18.9.2 yep
18.6.1 nope
18.8.2 yep
18.7.1 nope

So I believe something has changed in the code after July last year.  Probably in the AMD external events utility. 

I may test an old AMD external events utility with a new driver next.

Side note: it's pretty cool you name the drivers by their YY.M,release. Very nice.

Software: Win7, fully updated, some interesting inf mod drivers to get the z390 working and zero tools like afterburner, xtu, etc.

Extended hardware (devcon find *ven*)

PCI\VEN_8086&DEV_1539&SUBSYS_15391849&REV_03\4&3970A961&0&00E0: Intel(R) I211 Gigabit Network Connection
PCI\VEN_8086&DEV_A324&SUBSYS_A3241849&REV_10\3&11583659&0&FD: Intel(R) SPI (flash) Controller - A324
PCI\VEN_8086&DEV_A36F&SUBSYS_A36F1849&REV_10\3&11583659&0&A2: PCI standard RAM Controller
PCI\VEN_8086&DEV_15BC&SUBSYS_15BC1849&REV_10\3&11583659&0&FE: Intel(R) Ethernet Connection (7) I219-V
PCI\VEN_8086&DEV_A330&SUBSYS_A3301849&REV_F0\3&11583659&0&E8: Intel(R) PCI Express Root Port #9 - A330
PCI\VEN_8086&DEV_A379&SUBSYS_A3791849&REV_10\3&11583659&0&90: Intel(R) Thermal Subsystem - A379
PCI\VEN_8086&DEV_1901&SUBSYS_19011849&REV_07\3&11583659&0&08: Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901
PCI\VEN_8086&DEV_A33D&SUBSYS_A33D1849&REV_F0\3&11583659&0&E0: Intel(R) PCI Express Root Port #6 - A33D
PCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\4&1FDBC9C8&0&00E6: Intel(R) Dual Band Wireless-AC 3168
PCI\VEN_8086&DEV_A33E&SUBSYS_A33E1849&REV_F0\3&11583659&0&E6: Intel(R) PCI Express Root Port #7 - A33E
PCI\VEN_8086&DEV_A348&SUBSYS_58921849&REV_10\3&11583659&0&FB: High Definition Audio Controller
PCI\VEN_8086&DEV_3EC2&SUBSYS_3EC21849&REV_07\3&11583659&0&00: Intel(R) Host Bridge/DRAM Registers - 3EC2
PCI\VEN_8086&DEV_A352&SUBSYS_A3521849&REV_10\3&11583659&0&B8: Intel(R) C600+/C220+ series chipset SATA AHCI Controller
PCI\VEN_8086&DEV_A305&SUBSYS_A3051849&REV_10\3&11583659&0&F8: Intel(R) 300 Series Chipset Family LPC Controller - A305
PCI\VEN_8086&DEV_A360&SUBSYS_A3601849&REV_10\3&11583659&0&B0: Intel(R) Management Engine Interface - A360
PCI\VEN_8086&DEV_A323&SUBSYS_A3231849&REV_10\3&11583659&0&FC: Intel Device
PCI\VEN_8086&DEV_A36D&SUBSYS_A36D1849&REV_10\3&11583659&0&A0: Intel(R) USB 3.1 eXtensible Host Controller

PCI\VEN_1002&DEV_67DF&SUBSYS_E3661DA2&REV_E7\4&25438C51&0&0008: Radeon RX 580 Series

PCI\VEN_144D&DEV_A804&SUBSYS_A801144D&REV_00\4&3859C3A1&0&00E8: Samsung NVMe Controller

HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_18495892&REV_1003\4&90B18BC&0&0001: Realtek High Definition Audio

PCI\VEN_1002&DEV_AAF0&SUBSYS_AAF01DA2&REV_00\4&25438C51&0&0108: High Definition Audio Controller

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\5&176BF320&B&0001: AMD High Definition Audio Device

[myne00]

With a bit of trouble I replaced  atieclxx.exe & atiesrxx.exe with their older counterparts and it's now fine.

No annoying restart message on every boot, and sleep works.

It's a real pain to do because you have to clean all the current drivers, clean out the driver store, clean all possible versions of those files, reboot, install the current driver, stop external event service, then delete those 2 files from syswow and system32 and overwrite them before rebooting. I may have forgotten a step or two but that's the gist of it.

atiesrxx.exe file version 24.20.12019.1010 (12/07/2018)

atieclxx.exe file version 24.20.12019.1010 (12/07/2018)

Everything else: Win7-64Bit-Radeon-Software-Adrenalin-2019-Edition-19.7.5-July31

[mstfbsrn980]

I have z370 system too. The reason for this error is that AMD service is forcing "PCI Bus" driver to install. And it can't install this and it show error mesaage. AMD engineers incorporate the PCI Bus driver into the graphics card driver. I can't make sense of that.

The hardware ID number that is causing the problem is for me: "ACPI\VEN_PNP&DEV_0A08"

[varnk]

What is the status of this issue?  I have installed all of the latest drivers and still have this problem too.  

[varnk]

What is the status of this issue?  I have installed the latest drivers and still have this problem too.

[AkikoKumagara]

3 and a half years later and this popup on boot is still a problem. It seems like something that should be an easy fix. Is this issue being ignored? Do more people need to report it?

Happening to me with AMD Ryzen 7 5800x and AMD Radeon VII.

[Scotchy]

Over a year later in 2024 and the issue is still happening.

[Detoxify1651]

The same - AMD Ryzen 3 3200G and every restart gives this error