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PC Drivers & Software

abc123d
Adept I
‎05-11-2021 10:51 PM

Bluescreen after shutting down laptop

I recently installed an AMD Radeon Installer where I used it to update my drivers. After the update every time I shut down my laptop I either get a blue screen I cant read or a bluescreen that says  DRIVER_IRQL_NOT_LESS_OR_EQUAL where amdkmpfd.sys failed.

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abc123d
Adept I
‎05-11-2021 11:44 PM

Here are my laptop specs

  • AMD Graphics Card Make & Model
    • Radeon VII
  • Desktop or Laptop System
    • ASUS X55QG
  • Operating System
    • Windows 10 64bit 19042 Build
  • Driver version installed
    • Radeon Software Adrenaline 21.4.1
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kingfish
In response to abc123d
MVP
‎05-12-2021 12:06 AM

Screenshot_1.png

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kingfish
In response to kingfish
MVP
‎05-12-2021 12:07 AM

Which processor?
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abc123d
In response to kingfish
Adept I
‎05-12-2021 12:52 AM

AMD A10-9620P RADEON R5

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kingfish
In response to abc123d
MVP
‎05-12-2021 01:14 AM

With laptop APU's you update the APU not the discrete graphics chip. That updates both graphics drivers. The 9620 is a OEM graphics chip and if your laptop is new, it's best to get all updates from Asus support > https://www.asus.com/support/

AMD offers generic drivers. To find the correct driver go to : https://www.amd.com/en/support

Screenshot_2.png

 

 

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