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PC Drivers & Software

Esonmanila
Adept I

Black screen when installing drivers

my gpu installed is Sapphire HD radeon 6950

and while installing drivers screen goes black  after restart it still black so i have to go to safe mode and uninstall it reinstalling would just make it black screen again idk what to do 

Device name XtremeLite-PC
Processor Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz 3.30 GHz
Installed RAM 16.0 GB (3.47 GB usable)
Device ID 73F8EF13-157B-4CE5-A3D1-E0076DC48C2F
Product ID 00331-10000-00001-AA692
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

and it also has this error when i use the software adrenaline 

Error 182 – AMD Software Installer Detected AMD Graphics Hardware in Your System Configuration That Is Not Supported

pls help me fix this sir/maam i would be forever in gratitude

7 Replies
Demodulator
Journeyman III

I'm having the exact same issue when installing the Adrenaline software. My screen also turns black and won't recover. Deinstalling the driver by reverting to a system restore also helps to get the system back to normal..

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I have my issue solved.

When yesterday I installed Adrenaline (driver only I think) and the screen turned black I waited about 10 minutes without pressing any buttons or moving the mouse. I think that Windows keeps running normally in the background even though there is no display shown. My thought was to let Adrenaline finish installing and then when I presumed it to be finished (screen turned black around 70% so nearly finished) I pressed the space bar. Apparently this accepted a prompt from Adrenaline and the computer rebooted. There was no display but I turned my PC off and even unplugged it.

When I returned a day later, I saw in device manager that there was a 'AMD Radeon RX 6800 XT' under my display adapters instead of 'Basic Display Adapter'. I quickly made a system restore point and successfully got Adrenaline 23.7.1 installed. I installed it the second time with full options so no minimal or driver only install.

I'm not certain that the above described solved my issue. Maybe Windows randomly decided to install the correct driver. I'm running Windows 11 Pro 22H2 and have a Power Color AMD Radeon RX 6800 XT graphics card. The driver version in device managers reports 31.0.21001.45002 according to the website of AMD this is Adrenaline version 23.7.1.

Hopefully this information is somewhat helpful to you or perhaps to other readers.

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Please reply if you find a solution 

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Your card is not supported with Adrenalin software/drivers, the last/final drivers were 2015/16.

Download them direct from the amd drivers & support page.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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Pls I wish this is the solution where can I find it?

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Go to https://www.amd.com/en/support use the search or 'select your product....' options.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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