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PC Drivers & Software

WindmillGuy
Adept I

Black screen when installing driver software

 When I install the latest driver software for my RX 6700 XT (11/11/2021) on the latest version of Windows 10, the screen appears to flicker like normal, but when it comes back on, all the shortcut icons are gone and the only thing visible on the screen is the taskbar and the background, and nothing happens when I click any of the icons on the taskbar, including the one for the one for the installation software. I can, however, access the Start menu, which I use to restart the system. When I do that, I am treated to a black screen and am forced to boot into safe mode and run DDU. After that, my pc works fine, but I, of course, cannot play games optimally. I also have Windows set not to automatically install drivers, but this does not seem to prevent Microsoft Basic Display Adapter from installing. Is this a hardware failure or is AMD's software unusable? All help or suggestions are appreciated.

Setup:

Ryzen 5 3600 CPU

Gigabyte X570 aorus elite motherboard

32 GB (2X16 GB) Corsair Vengeance 3600 mhz RAM

EVGA 650GT SuperNova PSU

Samsung 970 Evo & 980 Adds

PowerColor Hellhound RX 6700 XT GPU

4 Replies
Anonymous
Not applicable

The Microsoft Display Adapter is standard in Windows for all graphics cards if no other is already installed. Otherwise you wouldn't have a screen and a display on it. The "Microsoft AMD driver" is only installed if your graphics card appears in the hardware. I always deactivate the network card, Windows Update and the device installation setting should be set to no to prevent this "driver" from being installed automatically from the Windows driver database in Windows Update after a restart. The two are not nice to each other, annoying.

0 Likes

How do I prevent Windows Update from installing drivers in Windows 10 Home? I always install the driver software while disconnected from the internet and with device installation settings set to "no".

0 Likes
Anonymous
Not applicable

First delete all graphics drivers in safe mode with DDD or AMDcleanup!

0 Likes

I have been doing that this entire time.

0 Likes