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PC Drivers & Software

CasteHappy
Journeyman III

AVC recordings look glitchy after reinstalling drivers

I copied this from a reddit post I made last week that didn't get any answers, I don't know how to fix this and I don't know where else to ask, any advice is appreciated.


Computer Type:
Desktop

GPU: RX 6700 XT

CPU: Ryzen 7 5800X 8-Core processor 3801Mhz

Motherboard: Asrock AB350M Pro4

BIOS Version: P7.20

RAM: 32GB (Kingston FURY Beast 8GB 3200MHz DDR4 CL16)

PSU: EVGA 650 BR, 80+ Bronze

Operating System & Version: WINDOWS 10 PRO

GPU Drivers: Adrenaline 24.9.1

Description of Original Problem:

(Context: I'm a video editor for a gaming channel and I record a lot of game footage)

I admit I have a really bad habit of leaving a bunch of Firefox tabs open when I'm researching something, and this time I had After Effects and some other apps in the background (sorry!), right when I noticed that my browser was slowing down, I tried closing it but my PC froze. After a couple of seconds my screen went black and stayed like that for less than a minute before I decided turning my PC off by pressing the power button.

When I turned it on again, I noticed that I couldn't hear anything from my monitor. Also tried booting up a game from steam and it inmediately crashed, and when I went to open the AMD app, and I got a message saying something that made me believe my drivers got deleted or corrupted? and it wouldn't start.

Downloaded the newest drivers from the AMD site and installed them again. Everything seemed to work fine but after recording a couple of clips for a video (with OBS), I noticed the files wouldn't play properly on my media player (MPC).
The recordings would get stuck on some frames but would play fine after some seconds, and I jumped to another part of the video, I'd get another still frame for a while.

When I imported the files to After Effects (and Vegas Pro), it was evident something was wrong: https://imgur.com/a/wIBANq4

At first I thought OBS was making corrupted files for some reason, but using the AMD Software also got me the same results. So after an hour of testing I decided to use DDU first and then reinstall the drivers, which didn't do anything.

As a last resort option, I changed the encoder in OBS from AMD HW H.264 (AVC) to AMD HW H.265 (HEVC), and the recordings looked fine! I have no clue what's going on here, I must say I've been having some annoying problems since I installed the 6700 XT (May of last year) but I've never encountered something like this.

Main issue is that Vegas Pro has a really hard time playing HEVC, I wouldn't mind sticking with HEVC until I find a solution but I need to record a lot of footage for a project and it's gonna be impossible to work with.

Any ideas? I'm not clueless about all of this but I'm not too well informed either, any help is appreciated. If you need anything else that might be useful to know, please let me know. Thank you!

 

Troubleshooting:

  • Reinstalled drivers

  • Used DDU and then reinstalled drivers

  • For now I'm using the x264 encoder
1 Reply
imkhdz
Journeyman III

i have the same problem exactly, something worked for me is using shutter encoder and export the video with it and the video becomes usable in editing softwares, but it takes a long time if the video is 3 hours long for example, so i really hope there is a fix

 

imkhdz_0-1732346862346.png

 

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