PC Drivers & Software

[noxxia]

Just got my build and it includes the Radeon RX 5500 XT (ASROCK Challenger, if that matters too) and it has bluescreened a couple times randomly, once i was fiddling with transferring basic files from a backup, another was when i was watching a couple streams (not streaming, myself) but also for 20 minutes not actually doing anything, and the third was again transferring more basic files. 

When it crashes it says Atikmpag.sys, VIDEO TDR ERROR.

I have no idea what's wrong or if it's faulty, i really hope it's not faulty.

[left4dead666]

Hi there

Did you upgrade your GPU to an RX5500 or did you build a whole new gaming pc?

[noxxia]

Had a friend build with it.

[spirog]

same thing here, getting one of these every day.

10: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffa605326b7010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff800154f0818, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

KEY_VALUES_STRING: 1

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME: X570 AORUS PRO WIFI

SYSTEM_SKU: Default string

SYSTEM_VERSION: -CF

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: F11

BIOS_DATE: 12/06/2019

BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT: X570 AORUS PRO WIFI

BASEBOARD_VERSION: x.x

DUMP_TYPE: 1

BUGCHECK_P1: ffffa605326b7010

BUGCHECK_P2: fffff800154f0818

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

FAULTING_IP:
atikmpag+10818
fffff800`154f0818 48895c2408 mov qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 10

CPU_MHZ: f35

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: HARMONIA

ANALYSIS_SESSION_TIME: 02-25-2020 09:06:10.0282

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

STACK_TEXT:
ffff8f05`b601aa08 fffff800`13af0aaa : 00000000`00000116 ffffa605`326b7010 fffff800`154f0818 ffffffff`c0000001 : nt!KeBugCheckEx
ffff8f05`b601aa10 fffff800`13a9fe9b : fffff800`154f0818 ffffa605`2094a000 ffffa605`2094a0d8 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff8f05`b601aa50 fffff800`13aa0986 : ffffa605`20940100 00000000`00000200 ffffa605`2094a000 ffffa605`2094a9e0 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffff8f05`b601aaa0 fffff800`13af01e5 : 00000000`00000100 00000000`00000200 ffffa605`26c778f0 ffffa605`2fb40040 : dxgkrnl!DXGADAPTER::Reset+0x276
ffff8f05`b601ab10 fffff800`13af0347 : 00000000`00000200 ffffa605`2ff3f800 ffffa605`153accd0 fffff800`05d15f90 : dxgkrnl!TdrResetFromTimeout+0x15
ffff8f05`b601ab40 fffff800`05cbd005 : ffffa605`2fb40040 fffff800`13af0320 ffffa605`153accd0 ffffa605`153accd0 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff8f05`b601ab70 fffff800`05d2a7b5 : ffffa605`2fb40040 00000000`00000080 ffffa605`15275300 ffffb72e`c5069aa0 : nt!ExpWorkerThread+0x105
ffff8f05`b601ac10 fffff800`05dc8b5a : ffff9380`28115180 ffffa605`2fb40040 fffff800`05d2a760 ffffb72e`c4615010 : nt!PspSystemThreadStartup+0x55
ffff8f05`b601ac60 00000000`00000000 : ffff8f05`b601b000 ffff8f05`b6015000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x2a

THREAD_SHA1_HASH_MOD_FUNC: 3aa6aac2005fb728aff349df2b5f504893184b97

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 128ad2b55d114f651d56e094ba5b87a5fe2e3b3e

THREAD_SHA1_HASH_MOD: 3225689ea8bf23dca00cdfd517975e0703e07271

FOLLOWUP_IP:
atikmpag+10818
fffff800`154f0818 48895c2408 mov qword ptr [rsp+8],rbx

FAULT_INSTR_CODE: 245c8948

SYMBOL_NAME: atikmpag+10818

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME: atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5de85a1e

IMAGE_VERSION: 26.20.15002.61

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x116_IMAGE_atikmpag.sys

BUCKET_ID: 0x116_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS: 0x116_IMAGE_atikmpag.sys

TARGET_TIME: 2020-02-25T16:55:29.000Z

OSBUILD: 18362

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2005-04-22 18:40:32

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 20ac

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_image_atikmpag.sys

FAILURE_ID_HASH: {e300aa8c-6915-3f37-7957-d2e4fc30a6fd}

Followup: MachineOwner
---------

[noxxia]

Update: I know this is months late but hello from July 2020, updating and downgrading the drivers hasn't worked and I don't even have bluescreens anymore, they've changed to blackscreens where nothing happens and my PC just restarts. It's frustrating and I'm pretty sure my PC isn't overheating or anything, everytime i check the GPU, the Current Temp and Junction Temp are in the mid 30s. Speccy says my motherboard is in the high 60s, tho and Idk how actually bad that temp is. 

All in all, nothing seems to work and every crash is the same thing, TDR errors and they happen anytime, sorry if this doesn't help.

[rainingtacco]

If you are running stock PC without problems, and temps are normal -this can be either bad driver or bad GPU. If you can return the GPU, and preferably get some nvidia. 

[noxxia]

I think it was a bad driver, i tried doing a clean uninstall of the drivers and a clean reinstall and so far, it's been perfect without problems for the passed 2 days. 

But if any other problem i haven't seen yet rises to the surface, I'll definitely be getting an Nvidia card.

[rainingtacco]

Good to hear. Your friend probably botched something  Maybe he had nvidia card in there and forgot to DDU?

[spirog]

I tried AMD cleanup and DDU in safe mode, then installed 20.1.3. See if that does the trick. When I put the system together last week it ran without problems for a couple of days with 20.2.1, then all of a sudden this bluescreen started happening regularly.

Hopefully this does the trick. I submitted a ticket to AMD, and hopefully their March release will be more stable.