PC Drivers & Software

[pseudolukian]

I'm having a frustrating issue where updating my drivers and attempting to restart my laptop results in a Blue Screen of Death. I tried a plethora of drivers - old and new recent ones, including chipset drivers from the ASUS Support page.

My laptop model is an ASUS N53TA

6GB RAM
AMD Radeon HD 6520G (Integrated)
AMD Radeon 6600M and 6700M Series (Dedicated)
Windows 7 64bit

I'll provide any type of information possible into fixing this issue. Thanks for reading.

[kingfish]

There are several configurations of the ASUS N53TA. INFORMATION REQUIRED WHEN POSTING A QUESTION 

What processor/APU? Laptop graphics update...How to 

** Windows 7 and Windows 8.1 must be fully updated before attempting to install any AMD driver. All 'critical', 'recommended', and 'optional' (no language packs,etc) updates as well as any Service Packs (SP) must be installed before any attempt to install graphics drivers. If you do not get this message .... keep installing until you do:

[pseudolukian]

This should be most of the info required:

AMD Graphics Card

• AMD Radeon HD 6520G (SUMO Mobile) [ASUS]
• AMD Radeon HD 6750M/6650M/6630M/7650M (WHISTLER PRO/LP) [ASUS]

I'm using a LAPTOP.

My operating system is Microsoft Windows 7 Ultimate (x64) Build 7601. Service Pack 1 is installed.

I don't have any drivers installed at the moment, as they are giving me the aforementioned BSOD issue.

My motherboard model is ASUS N53Ta

My BIOS Version is N53Ta.209

My APU is AMD A6-3420M APU with Radeon(tm) HD Graphics

My RAM is 6GB 

I will try to update Windows 7 to the latest version as soon as possible. I was missing out on 795.8MB of updates apparently.

[kingfish]

Be sure to keep running Windows Update until you get the message that there are no more available.

This would be the correct AMD driver. It is the only driver you install: Laptop graphics update...How to 

AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops 

[pseudolukian]

It didn't work. I still got a Blue Screen of Death, same error code and anything. Should i start sending the .dmp logs from the crashes here?

[kingfish]

Wouldn't hurt. I would run 'Blue Screen View' for a clearer explanation.

BlueScreenView - Download 

[pseudolukian]

This is what i managed to scrap from BSV. It's weird how my BSOD says "Attempt to reset display driver and recover from timeout failed", then it mentions "atikmpag.sys", but BSV is accusing dxgkrnl.sys

This is super weird. Why is it BSODing on bootup when i have just installed AMD drivers on my system, but if i uninstall them completely, things work fine again? Is my dedicated graphics card fried?

The dump file from 20/04 was when i first had the issue. I was playing something, then my laptop froze, and i restarted it. On bootup, that's when i started having this whole ordeal.

================================================== Dump File         : 042419-106018-01.dmp Crash Time        : 24/04/2019 15:48:09 Bug Check String  :  Bug Check Code    : 0x00000116 Parameter 1       : fffffa80`0846c4e0 Parameter 2       : fffff880`03b86a48 Parameter 3       : 00000000`00000000 Parameter 4       : 00000000`00000002 Caused By Driver  : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d390 File Description  :  Product Name      :  Company           :  File Version      :  Processor         : x64 Crash Address     : ntoskrnl.exe+70e00 Stack Address 1   :  Stack Address 2   :  Stack Address 3   :  Computer Name     :  Full Path         : C:\Windows\Minidump\042419-106018-01.dmp Processors Count  : 2 Major Version     : 15 Minor Version     : 7601 Dump File Size    : 1.671.592 Dump File Time    : 24/04/2019 15:50:49 ==================================================  ================================================== Dump File         : 042119-81432-01.dmp Crash Time        : 21/04/2019 19:57:17 Bug Check String  :  Bug Check Code    : 0x00000116 Parameter 1       : fffffa80`07d3c4e0 Parameter 2       : fffff880`03e0cf38 Parameter 3       : 00000000`00000000 Parameter 4       : 00000000`00000002 Caused By Driver  : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d388 File Description  :  Product Name      :  Company           :  File Version      :  Processor         : x64 Crash Address     : ntoskrnl.exe+70e00 Stack Address 1   :  Stack Address 2   :  Stack Address 3   :  Computer Name     :  Full Path         : C:\Windows\Minidump\042119-81432-01.dmp Processors Count  : 2 Major Version     : 15 Minor Version     : 7601 Dump File Size    : 1.673.600 Dump File Time    : 21/04/2019 19:59:23 ==================================================  ================================================== Dump File         : 042119-71308-01.dmp Crash Time        : 21/04/2019 10:21:56 Bug Check String  :  Bug Check Code    : 0x00000116 Parameter 1       : fffffa80`06a234e0 Parameter 2       : fffff880`03edecac Parameter 3       : 00000000`00000000 Parameter 4       : 00000000`00000002 Caused By Driver  : dxgkrnl.sys Caused By Address : dxgkrnl.sys+5d388 File Description  :  Product Name      :  Company           :  File Version      :  Processor         : x64 Crash Address     : ntoskrnl.exe+70e00 Stack Address 1   :  Stack Address 2   :  Stack Address 3   :  Computer Name     :  Full Path         : C:\Windows\Minidump\042119-71308-01.dmp Processors Count  : 2 Major Version     : 15 Minor Version     : 7601 Dump File Size    : 1.673.600 Dump File Time    : 21/04/2019 10:32:10 ==================================================  ================================================== Dump File         : 042019-22666-01.dmp Crash Time        : 20/04/2019 16:40:08 Bug Check String  :  Bug Check Code    : 0x00000117 Parameter 1       : fffffa80`062fc4e0 Parameter 2       : fffff880`03af0f38 Parameter 3       : 00000000`00000000 Parameter 4       : 00000000`00000000 Caused By Driver  : dump_amd_sata.sys Caused By Address : dump_amd_sata.sys+e08e0 File Description  :  Product Name      :  Company           :  File Version      :  Processor         : x64 Crash Address     : watchdog.sys+a577 Stack Address 1   :  Stack Address 2   :  Stack Address 3   :  Computer Name     :  Full Path         : C:\Windows\Minidump\042019-22666-01.dmp Processors Count  : 2 Major Version     : 15 Minor Version     : 7601 Dump File Size    : 640.336 Dump File Time    : 20/04/2019 16:40:08 ==================================================

[pseudolukian]

I found some more info that *may* be helpful:

Not having any drivers installed gives me two Standard VGA Graphics Adapters (one for my Integrated and the other one for my Dedicated, i'm assuming!)
One of them has an error however

I opened up hidden plug & play devices and these two ones also have errors

And lastly

[krixtofer]

Hello. I just want to ask if you ever found a solution for this problem of yours? I'm currently dealing with the exact same thing and I could use some help. Thanks!

[hardcoregames_]

I would abandon windows 7 and install windows 10 x64