Hi,
I recently bought an AMD Ryzen 7 3700X that came with a Wraith Prism cooler. I have an ASRock B450 motherboard. I have plugged the cooler into the CPU fan header on the motherboard and it is working fine. I have plugged the AMD USB cable into the USB 2.0 header on the motherboard and into the 3 pin connector on the AMD cooler. I have not attached the RGB cable. When I open Wraith Max, I get a message saying "Plug in your CM device to get started". Most of the advice I find says "just plug in the USB cable and not the RGB cable", but I have done that and it is still not being recognized. The USB header is definitely working, so I'm not sure what could be wrong? Thank you in advance for any help
