PC Drivers & Software

[johinnyo]

Hello I have some difficulties  with the AMD software. When i try to open the application Im getting this message: Please download or update the AMD Radeon Software in the Microsoft Store by visiting the following link:

www.microsoft.com/store/apps/9NZ1BJQN6BHL

The app already installed on my pc so it's not possible to install again. I did try to delete the software and reinstall but its doing the same. I have a windows 11 operating system and an amd ryzen 9 7950X.

Please if anyone know how to fix the problem i would appreciate the time and effort spent on me.

Regards 

Johinnyo

[cressie176 · Accepted solution]

I had the same issue. I downloaded and installed the latest drivers from https://www.amd.com/en/support/download/drivers.html. After this I could launch the AMD Software without issues.

[johinnyo]

thank you that worked!

[Kilbot192]

Did you use the AMD cleanup utility to uninstall everything?

[cressie176]

No (if that was for me rather than OP)

[ayesha555]

It sounds like you're having a tough time with the AMD software. Try completely uninstalling it using a tool like Display Driver Uninstaller (DDU) to ensure no remnants are left. Then, download and install the latest version of the AMD Radeon Software directly from the AMD website instead of the Microsoft Store. Ensure your Windows 11 is fully updated, and consider updating your BIOS and chipset drivers, especially since you're using an AMD Ryzen 9 7950X.