PC Drivers & Software

[sawantrajd]

I have HP 15-ac 027tx laptop and AMD radeon R5 M330 graphics card. After installation of graphics driver, driver getting crashed and machine restarted in loop. I have windows 10 pro. I installed fresh Windows but same error. So disabled windows update as it's installing graphics driver which crashes. I used AMd auto detect tool as well as choose paticular card and try to install driver but that AMD installer show OS not supported error 184. support page shows it supports only Windows 7 And Win 10 64 bit. I have Windows 10 64 bit pro installed. Please help me as without driver it hurts eyes. I tried almost everything. This is HP link for driver intel amd switchable driver.  https://support.hp.com/in-en/drivers/selfservice/hp-15-ac000-notebook-pc-series/7771404/model/832608...

And for AMD I choose below URL

https://www.amd.com/en/support/graphics/amd-radeon-r5-series/amd-radeon-r5-300-series/amd-radeon-r5-...

[kingfish]

You must install the latest update for your Intel graphics from Intel > https://www.intel.com/content/www/us/en/support/detect.html

These must be installed before the AMD drivers.

[sawantrajd]

These Intel drivers I must install when I have Intel graphics driver. I have I5 5th Generation processor and AMD Radeon R5 M330 graphics card. Are you sure I have to install intel drivers when I have AMD graphics card? If I install both will it work? Are you from AMD support or just community user? Have you tried this and is it working for you?

[kingfish]

This is the only way. How long have you owned this laptop? Never updated it before?

[kingfish]

Just run the Intel update tool...install all it finds.

Note:  "AMD software and drivers are designed to work best for up-to-date operating systems. Please be sure to update your operating system before installing drivers."

[sawantrajd]

I have updated Windows 10 version installed. As soon as I on windows update windows install amd driver which getting crashed and restart laptop in loop with blue screen and shown error thread stuck in driver. It happens 4-5 times so finally I installed win 10 os again(3rd time) and stop windows update that's why it's running. As soon as I on windows update it breaks. In your last comment you asked to install intel drivers, May I know for AMD graphics how can I install Intel drivers?

[kingfish]

You must install the latest update for your Intel graphics from Intel > https://www.intel.com/content/www/us/en/support/detect.html

These must be installed before the AMD drivers.

[sawantrajd]

[kingfish]

This is your Intel graphics driver.... 

https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html

 

[sawantrajd]

@kingfish I installed above driver and it works. But after this do I have to install amd graphics driver from HP website or not needed? Thanks for Helping for this issue.

[kingfish]

Yes you have to install a AMD driver.....try the one from HP first.

[sawantrajd]

I have installled drivers from below link which showing same TDR video failure and later getting thread stuck in driver. So now without AMD no any exception or error. But unable to play games.

[sawantrajd]

@kingfish  I tried to install graphics driver but it shows same error tdr video failure and thread stuck in driver. but without graphics driver at least I can adjust brightness.

[sawantrajd]

I have fresh copy of windows 10 pro, I nstalled amd/intel switchable driver from below link from HP

https://support.hp.com/in-en/drivers/selfservice/hp-15-ac000-notebook-pc-series/7771404/model/832608...

As soon as I installed it's getting below error. Find below screenshot 1st . @2nd screenshot shows it's getting below error for AMD autodetec tool

[Chang00z]

did you get any solution for this?. i had to disable my amd driver from device manager then only i can use my laptop since two years still didnot get any solution