Good evening people
I bought a new motherboard for my son with a new processor. The old video card that was in his system is an MSI RX 580 8 GB video card. A card that meets the mid-gaming class video cards requirements. I assembled everything and reinstalled drivers and Windows. Only now when installing the AMD drivers for the video card I keep getting an error message.
The AMD software is not installed. At device management, I get a code 43 and an exclamation mark, which means that the driver is not working properly.
Also when starting a game I get the message DX11 feature level 10.0 is required to run the engine. Unfortunately, I have some problems with installing my video card. I have a system and neatly reinstalled everything because of a new motherboard. The video card MSI RX 580 was then not recognized by Windows.
Steps done
- Reinstalled Windows
- Windows updated
- DirectX reinstalled
- Special program to remove the remaining drivers.
- Was already excluded with the reinstallation of Windows, but still
- Other versions were 21.10 to 19.8.10 but that didn't help either
- Only the driver installed did not work either
- Installed everything in safe modes
- Bios motherboard updated
I replaced his video card with the video card from my system. The card is the same only it is a gigabyte RX 580 instead of an MSI and it did work. Only now I have moved the problem to my desktop. Does anyone have any more tips on how I can solve this or is this a known problem?
Thanks in advance
My system specifications
CPU: AMD Ryzen 5 3600
MBD: MSI X470 GAMING PRO (MS-7B79)
RAM: Corsair Vengeance LPX DDR4 3200 C16 2x8GB
PSU: Corsair VS 650
SSD: Crucial BX500 480GB
HDD: Toshiba DT01ACA300 3TB - HDD storage
HDD: Toshiba P300 3TB
GPU: MSI RX 580 8 Gig ARMOR MK2 OC
clock 1366 Mhz
Mem: 2000 Mhz
Bios version 015.050.002.001.000000
Software
Windows 10 Pro 64 bits (10.0 build 19043)
Direct-x version : Direct version 12
Driver version GPU 27.20.22025.1006 Adrenalin 21.71 DCH/ Win 10 64
Extra
