cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

PC Drivers & Software

AdjsebranHG
Journeyman III
Tuesday

AMD graphics driver causes crash

I have built many pc's in the past, but the problem I am having with this new
build pc is throwing me for a loss.
 
I have tried numerous combinations off all of the following parts. all new
 
Motherboard's    gigabyte b550i aorus pro ax ,  and msi mag b550m mortar max wifi 
Bio-s  latest plus 3 previous for each
 
CPU's  Ryzen 5 5500 GT, and Ryzen 7 5700GT  both with stock amd cooler  both with internal GPU.
 
Memory-  corsair  vengeance SPX (16gb 2x8)   G.Skill Ripjaws V  8 gb
 
SSD/HDD Crucial ssd 500gb nvme  and WD Blue 500gb 3.5 inch
 
Power Supply   corsair  cx750M  and Aresgame  AGV500
 
Windows  24H2,  23H2, 22H2
 
Drivers-  Various issues of amd direct and ones from gigabyte, MSI
 
Base install windows 11 pro.  No Internet.
 
WIndows install fine and will run without any issue. (graphics driver at this time is Microsoft basic)
 
ISSUE-  No matter what combination of hardware or versions, as soon as either manual install of amd 
graphics installs, or thru windows update when the internet is connected, when it is at the point of
installing the graphics driver, the screen will blink once, then go black and will not restart.  The
OS will not restart again and will go thru the selection of troubleshooting.
 
At this time the only way of recovery is one of 3 possible ways.
format the drive, and re install windows.
revert to a restore point.
Possible works is restart to safe mode and run amd cleanup.
 
If restarting in safe mode, event viewer shows multiple multiple dcom errors. These were not there
prior to trying to install the graphics driver.
 
 
Memory was tested with memtest86 for 5 yours-  no problems.
SDD tested with no problems.
 
I do see various really near the same problems that people have had during the last 2 to 3 years.
 
Any recommendations on what to try?
 
0 Likes
3 Replies
AdjsebranHG
Journeyman III
Tuesday

Looking at some other sites, if you look at this one  https://www.thewindowsclub.com/fix-dcom-error-1084-on-windows-10

 

While it is for windows 10, the dcom errors are exactly what happens during graphics install.  

So the questions is also what in this process is causing Registry errors and/or corrupt system files in 

this process. 

0 Likes
FunkZ
Grandmaster
Wednesday

For the 5500GT you are trying to install Adrenalin 24.9.1 for Polaris/Vega correct? Not a version of Adrenalin for RDNA?

I'm not aware of a 5700GT, did you mean 5600GT or possibly 5700G?

 

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Ryzen R7 5700G | B550 Gaming X | 2x8GB G.Skill 4000 | Radeon Vega 8 IGP
Ryzen R5 5600 | B550 Gaming Edge | 4x8GB G.Skill 3600 | Radeon RX 6800XT
0 Likes
AdjsebranHG
In response to FunkZ
Journeyman III
6 hours ago

The 2 that I was testing are the 5500gt and  ryzen 7 5700g. 

 

I can install anything else, but as soon as the graphics driver install is in process, it will crash.  Today after the crash, I can't get back into safe mode and the restore point that I created, also got corrupted.  

Ran HWinfo for hours, and no temperature issues.  

The cpu that i have in both motherboards for testing, (msi and gigabyte) with the ryzen 7 5700g both

react the same way to the driver install.  

Yes i also am using the 24.9.1 polaris vega driver

 

 

0 Likes